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How To Send A Ticket To Cherry Messenger


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#1 Fluffybell

Fluffybell

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  • Fluffybell

Posted 18 November 2012 - 12:19 AM

Just follow these instructions below~ :)

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1. Login to your Cherry Exchange account here: https://exchange.che....com/index.aspx

2. Click on the CHERRY MESSENGER at the menu.


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3. Click the Request for help button

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4. You can type out your problem, or you can click on the FAQ most related to your problem

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5. Read the FAQ and click on the Continue to Ticket Creation button

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6. Fill up the form and give as much information as possible. Just click Submit when you are done.

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And you should also note the following.

View PostLemon, on 23 September 2011 - 01:19 PM, said:

Please note that CC usually takes 2-3 working days to process a message sent to the Cherry Messenger, but if they are dealing with a high amount of tickets, they may take longer than usual to reply.

*Working days are counted as Mondays to Fridays. Saturday, Sunday, and Public Holidays are NON-working days.

If your message is not replied within a couple of days, please try to be patient and refrain from sending multiple messages - they do not process your case faster because of multiple messages.