Jump to content


[HelpDesk] Location of Cherry Messenger


  • Please log in to reply
133 replies to this topic

#1 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 23 September 2011 - 01:19 PM

Though the direct link is available below, please read the other factors regarding the Cherry Messenger.

*UPDATE as of 12/2/13*

CC has given the Cherry Messenger it's own section on the front page of the forums under "Customer Service". Please use that link from now on as it is the same as the link here.

*Update for the new forum as of 9/6/2012

Manual searching for the Cherry Messenger is no longer possible as the new forum layout does not seem to have this option thus the only other possible method known at this time is the direct link.

Cherry Messenger Link:

https://exchange.che...essagelist.aspx

Please note that CC usually takes 2-3 working days to process a message sent to the Cherry Messenger, but if they are dealing with a high amount of tickets, they may take longer than usual to reply.

*Working days are counted as Mondays to Fridays. Saturday, Sunday, and Public Holidays are NON-working days.

Please note that if it your first time accessing the Cherry Exchange they may require you to fill out some personal details before letting you use Cherry Messenger

Cherry Messenger is used to contact CC staff regarding certain issues in the game like account issues, ban appeals, technical problems and general DN SEA questions.

Cherry Exchange also holds the location of changing information for your CC/game account (eg. password, email etc.)

If your message is not replied within a couple of days, please try to be patient and refrain from sending multiple messages - they do not process your case faster because of multiple messages.

-Dance Team Member Lemon

Edited by Lemon, 12 February 2013 - 03:11 AM.


#2 Flandre

Flandre

    Member

  • Members
  • PipPip
  • 259 posts
  • 'Classified Information'
  • DN, Greenwood
  • Need family to adopt moi :3

Posted 26 September 2011 - 10:02 PM

[Bump] for a most needed and very informative info..... shady



#3 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 26 September 2011 - 10:09 PM

Flandre, on 2011-09-26 22:02:35, said:

[Bump] for a most needed and very informative info..... shady

Haha thanks...for some reason it was hidden somewhere around the forums after I posted it and I could only find it via the search bar. Tried bumping but it didn't come up...maybe only other people can bump this.



#4 Mezzeric

Mezzeric

    Member

  • Members
  • PipPip
  • 114 posts
  • DN, Springwood

Posted 09 October 2011 - 05:51 PM

Free bump since this helps me a lot. wink Btw, do have any idea how long they'll reply?



#5 CuukiesnCreme

CuukiesnCreme

    Advanced Member

  • Members
  • PipPipPip
  • 2025 posts
  • DN, Springwood
  • Can I Haz Your Food? :3

Posted 10 October 2011 - 07:19 AM

Bump up



#6 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 10 October 2011 - 09:56 AM

Mezzeric, on 2011-10-09 17:51:31, said:

Free bump since this helps me a lot. wink Btw, do have any idea how long they'll reply?

Most of the messages sent there are processed usually within 2-3 working days.



#7 Bangman

Bangman

    Member

  • Members
  • PipPip
  • 219 posts

Posted 14 October 2011 - 02:35 PM

Lemon sorry for being out of topic but have you played EKRO before? I remember that name and he was active in forums too.



#8 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 14 October 2011 - 02:37 PM

Bangman, on 2011-10-14 14:35:10, said:

Lemon sorry for being out of topic but have you played EKRO before? I remember that name and he was active in forums too.

Nope. Never played (or heard) of that before, sorry. 

Plenty of Lemons around. tongueout



#9 shadownet07

shadownet07

    Member

  • Members
  • PipPip
  • 10 posts

Posted 18 October 2011 - 12:11 PM

ohh...pang



#10 lucenodhan

lucenodhan

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 24 October 2011 - 07:58 PM

can you reply this ASAP.i have a problem i cannot enmter cherry messenger..my phone is cherry mobile TB then it has cherry zone when i click it i enter but i cannot find cherry messenger.there is only a free ringtones and the below is free wallpaper of jhon lloyd cruz...wher e i can find cherry messenger...when i click the ringtone it goes up..the title of homepage i in was cherry mobile wap?where is the cherry messenger...



#11 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 24 October 2011 - 08:08 PM

lucenodhan, on 2011-10-24 19:58:18, said:

can you reply this ASAP.i have a problem i cannot enmter cherry messenger..my phone is cherry mobile TB then it has cherry zone when i click it i enter but i cannot find cherry messenger.there is only a free ringtones and the below is free wallpaper of jhon lloyd cruz...wher e i can find cherry messenger...when i click the ringtone it goes up..the title of homepage i in was cherry mobile wap?where is the cherry messenger...

What? Are you trying to use Cherry Messenger on a phone? If so I don't know how to help you on that part. You can try clicking the direct link in my first post.



#12 TofuBoy

TofuBoy

    Member

  • Members
  • PipPip
  • 387 posts
  • Xyno
  • Phantom

Posted 25 October 2011 - 10:30 AM

bump.



#13 killall2007

killall2007

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 31 October 2011 - 04:39 PM

what happen to cherry exchange..!!??? is this sites and games are getting hacked??!!

and the 1st reason I go to forum is to find a way to unbanned my account... acc: killall2007    ign: L0liDrag0n/L0liDragon nah... I cant remember the spelling of the name of my characters :D plss fix.. and reply to this post... if u want to help me to my problems.. :D



#14 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 31 October 2011 - 05:30 PM

killall2007, on 2011-10-31 16:39:24, said:

what happen to cherry exchange..!!??? is this sites and games are getting hacked??!!

and the 1st reason I go to forum is to find a way to unbanned my account... acc: killall2007    ign: L0liDrag0n/L0liDragon nah... I cant remember the spelling of the name of my characters :D plss fix.. and reply to this post... if u want to help me to my problems.. :D

What do you mean by what happened to Cherry Exchange?

Anyway, if you wish to appeal your ban, you can contact CC using the Cherry Messenger.



#15 Relaxjapon1

Relaxjapon1

    Member

  • Members
  • PipPip
  • 22 posts

Posted 28 November 2011 - 08:32 AM

gm help me please i mhack



#16 moon243

moon243

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 29 November 2011 - 05:04 AM

great help thx for that



#17 creaminal

creaminal

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 30 November 2011 - 04:51 PM

i cant use the messenger because i cant log in sob



#18 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 30 November 2011 - 05:23 PM

creaminal, on 2011-11-30 16:51:31, said:

i cant use the messenger because i cant log in sob

Already answered your post.

http://forum.cherrycredits.com/forum/topics/view/cherry-certification-blocked



#19 phuser

phuser

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 06 December 2011 - 02:08 PM

PLEASE HELP! 

 

is there any way on how i can identify my account email? 

i have a lot of emails... and i forgot what's the email i use on my character... i separate my personal email to my gaming so i created mails for it.

this is my

username:  zilvernet 

and i want to know what email i use for this account, Trust me i try everything to remember but still i cant access it i'm planning to buy credits points for my account

please contact me on my personal email  dokezar@gmail.com

 

thank you.



#20 Lemon

Lemon

    Advanced Member

  • Members
  • PipPipPip
  • 4946 posts
  • o0Lemon0o
  • DN, Westwood
  • Onigiri

Posted 06 December 2011 - 02:35 PM

@phuser

Already replied:

http://forum.cherrycredits.com/forum/topics/view/cherry-messenger-3