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[Guide] Solutions To All Your Problems (23 Bugs And Fixes)


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#1 Choseal

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Posted 30 September 2011 - 10:53 PM

Hi there,
I know there are already 1 or 2 “read me first” or “bug list” topics, but I feel like they are either not complete or could have been a lot more detailed.
Below you will find a list of all bugs/errors/useful guides, and each and every one of their currently known fixes or things you could try.

Last updated on: 10-13-2011

Table of content:
  • Downloading the game
  • Low settings even when quality is set to high
  • The game keeps disconnecting (anywhere, anytime)
  • Launcher initialization failed. (E:5)
  • Error: ·¢???ó?ùààDí9
  • Microsoft Visual C++ Runtime Library – Runtime Error! (R6002 – Floating point support not loaded)
  • GPK Error (Strange signs when starting the launcher)
  • Blue Screen of Death (BSoD)
  • I’m having horrible lag
  • My client is crashing randomly
  • My head (or any other body part) is missing/My graphics look stretched out!
  • Blurry text in-game
  • Recent/Soon-to-be fixed bugs
    13.1 Elf Queen Set Bonus is gone
    13.2 Accessory Bonus is gone
    13.3 Fragment of Dimensional Gem unsellable
    13.4 Lag when opening the Trading House
  • Frequently asked questions (F.A.Q.)
  • I've been banned for 'Illegal Program Use', but I didn't use an illegal program.
  • I have a bug/error, but the fix is not in this topic/forum
  • Parental Control: Unexpected behaviour (Emergency Text)
  • When I load a map the game gets stuck at the running girl loading screen
  • My mouse is lagging/Windows Explorer has stopped working
  • When I start up the installer it asks me how to open it
  • Cant get out of/through the portal in town
  • Not being able to be enhance equipment/Enhancement potential is missing
  • Unknown korean text error
   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1. Downloading the game
- Unsure how to download the game? The following topic might be helpful:
* http://forum.cherryc...oading-the-game

2. Low settings even when quality is set to high
- Does the game still look like it’s on low quality when you set it to high quality? Try the following guide:
* http://forum.cherrycredits.com/topic/2976-guide-advanced-settings-nvidia-ati/

3. The game keeps disconnecting (anywhere, anytime)
-
Since the release of the server it has been quite unstable for some. The staff currently doesn’t know what is causing this, and they need your help to fix it! So please, go to the following topic and read it, it will help them and you a lot:
* http://forum.cherrycredits.com/topic/10401-mod-constant-dc-report/

4. Launcher initialization failed. (E:5)
- Solution 1:Make sure the server is online by going to the forum and reading the latest announcement.
- Solution 2: I haven’t done too much research on this one, but it seems Dragon Nest has some sort of connection to Internet Explorer that will cause it to be unable to create a connection to the server if Internet Explorer’s ‘Work Offline’ function has been enabled. To fix this, do/check the following:
* Step 1: Open Internet Explorer.
* Step 2: Go to ‘File’.
* Step 3: If ‘Work Online’ has a check-mark to the left of it, click it. Otherwise, try another solution.

5. Error: ·¢???ó?ùààDí9
- [/b]This error is most probably caused by a firewall/virus scanner blocking your connection to the server. It’s all explained in the following topic:
* http://forum.cherrycredits.com/topic/3937-error-%c2%b7%c2%a2ioe%c2%bcoeuaa%c3%b0i9/


6. Microsoft Visual C++ Runtime Library – Runtime Error! (R6002 – Floating point support not loaded)
- Make sure you are running on the latest DirectX version and C++ runtime components:
* DirectX: http://www.filehippo.com/download_directx/ (Credits go to Turtleism, couldn't find a link, haha)
* C++ Runtime Components 32-bit: http://www.microsoft.com/download/en/details.aspx?id=5555
* C++ Runtime Components 64-bit: http://www.microsoft.com/download/en/details.aspx?id=14632

7. GPK Error (Strange signs when starting the launcher)
- Solution 1: This is caused by “corrupt” files in the client. You can solve this simply by downloading the following, and extracting it in Dragon Nest’s folder. Overwrite anything it wants to overwrite.
* http://www.multiupload.com/FR4YOEPG3D (Files by by TwistahMoonLord)
- Solution 2: Move your current (complete) GPK folder outside of the Dragon Nest root folder, and then start the launcher. If you moved it to somewhere else (so it wont be in the Dragon Nest folder anymore) the protection system should now start downloading new files that should fix the GPK error. (Credits go to Lemon)
- More information:
* http://forum.cherryc...ution-gpk-error

8. Blue Screen of Death (BSoD)
- There is currently no known fix for this problem, the only thing you can try is to update all of your drivers. You could, for example, try the following program:
* http://www.devicedoctor.com/

9. I’m having horrible lag
- I could start talking about where the lag comes from, but the following guide is so extensive there’s no need for me to explain anything:
* http://forum.cherrycredits.com/topic/8646-dragon-nest-how-to-fix-laggother-issues-in-dn/

10. My client is crashing randomly
- Once again, this is a bug that has no fix. But the staff is looking for one. So if you want to help out, go to this topic:
* http://forum.cherrycredits.com/topic/2159-game-client-crashes/

11. My head (or any other body part) is missing/My graphics look stretched out!
- Solution 1: Set your in-game resolution lower.
- Solution 2: Update your graphics card’s drivers:
* ATI Drivers: http://support.amd.com/us/gpudownload/Pages/index.aspx
* NVidia Drivers: http://www.nvidia.com/Download/index.aspx?lang=en-us

12. Blurry text in-game
- The blurry text is usually caused by changing certain settings in your videocard's control panel. You can fix this by simply resetting the advanced settings in your video card. Use this topic as a reference as to where to reset the settings:
* http://forum.cherrycredits.com/topic/2976-guide-advanced-settings-nvidia-ati/

13. Soon-to-be fixed bugs


13.1 Elf Queen Set Bonus is gone
* Should be fixed now.

13.2 Accessory Bonus is gone
* Should be fixed now.

13.3 Fragment of Dimensional Gem unsellable
* Shift+left-click the stack, and remove one fragment. Afterward right-click the 1 Fragment of Dimensional Gem, and you will be able to unseal it. Afterwards, move the bigger stack on the 1 Fragment to make it 1 stack again. You can now sell the entire stack in one go.

13.4 Lag when opening the Trading House
There are no actual fixes, just work-arounds. So you can try either of the following solutions: (Credits go to Atemu 1234)
- Solution 1: Set your resolution in-game lower by pressing ESC, then clicking on System Settings, and then setting the resolution to '1280x720 (wide)'.
- Solution 2: Play in windowed mode
- Original topic:
* http://forum.cherrycredits.com/topic/19379-temporary-solution-trade-house-freezelag/


14. Frequently asked questions (F.A.Q.)
- For a list of F.A.Q's please view this page:
* http://dn.cherrycredits.com/support.php

15. I've been banned for 'Illegal Program Use', but I didn't use an illegal program.
- It's all explained in the below topic. Don't worry, if you're really not guilty you will be unbanned:
* http://forum.cherrycredits.com/topic/10917-banned-for-illegal-program-use/

16. I have a bug/error, but the fix is not in this topic/forum!
- Solution 1: Post the bug/error in this topic with as much information as possible, and I will try to find the solution for you.
- Solution 2: Create a new topic in the Technical Issues section of the forum with a fitting title, and then post your problem with as much information as possible.
- Solution 3: Submit your bug/error to Cherry Credits using the Cherry Credits messenger:
* https://exchange.cherrycredits.com/Messenger/Messagelist.aspx

17. Parental Control: Unexpected behaviour (Emergency Text)
- This is caused by your firewall's Parental Control function. You can turn off this function by following the small but quite detailed guide in the below topic. This guide is for Eset's Antivirus program only, but can be adapted to an such antivirus program: (Credits go to Arpean)
* http://forum.cherryc...ed-downtest-tmp

18. When I load a map the game gets stuck at the running girl loading screen
- There is currently only one unconfirmed solution. Apparently this is caused by a corrupt image that is supposed to show when you log in to the game. For those of you who logged in before, it's the event image that you can turn off by checking a little box at the bottom left. To fix this, you will have to change one of the image's properties using the following guide: (Credits go to Anjanjanj)
* http://forum.cherryc...e:1#post_199533

19. My mouse is lagging/Windows Explorer has stopped working
- Some players reported getting mouse lag, causing their mouse to act really slow. Recently a player called Vonobene noticed this might have some sort of connection to 'Windows Explorer has stopped working' bug, which would show up at random. There is currently no real fix for the Explorer bug because this is most probably caused by a bug in Dragon Nest's coding, but you can read the following topic for more information and a possible fix for the mouse lag:
* http://forum.cherryc...e-fix-mouse-lag


20. When I start up the installer it asks me how to open it
- For some reason, when downloading the game, the installer loses/doesn't get an extension. You can easily fix it by adding '.exe' after the installer's name.

21. Cant get out of/through the portal in town
- There is currently only one unconfirmed solution. It's simply to restart your launcher.
- Original source:
* http://forum.cherryc...ng-portal-stuck

22. Not being able to be enhance equipment/Enhancement potential is missing
- Some unconfirmed solutions: (Credits go to Lemon)
- Solution 1: Remove any modofications (mod) you have and try again.
- Solution 2: Try downloading a fresh copy of the latest game client installer on the CC DN page, uninstall your old DN client, and install the new one you downloaded:
* http://dn.cherrycredits.com/download.php

23. Unknown korean text error
- There are few possible causes for this error:
- Possibility 1: Corrupted Client or missing files from Client: i would suggest you redownload and reinstall. When uninstalling, remember to clean all related files and folders.
- Possibility 2: Antivirus/Firewall is blocking your connection/restricting your actions, the client might crash during gameplay as the antivirus is blocking the game from accessing certain files that are needed. Try adding Dragon Nest into the exception list/allow list.
- Possibility 3:  You might not have enough rights to allow the game to make changes on your computer. It's the same reason as antivirus and firewall blocking, the solution is to run the game with Administrator/Elevated Rights. Turn off User Account Control (UAC) as well.
- Original topic:
* http://forum.cherrycredits.com/topic/19331-unknown-korean-error/

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please let me know if I forgot anything. I will update this topic on a daily base, probably today too since I skipped 1 or 2 and I want to add some screenshots.

I will be answering technical support related questions in this topic, so ask away.

Thank you for your time.

Edited by CCHelper, 23 September 2012 - 05:20 AM.
Updating links


#2 Lemon

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Posted 30 September 2011 - 11:10 PM

This^ +1upWe need proper tech support in this section of the forums but doesn't seem like we're getting much 'official' help. Any type of detailed input like this guide is much appreciated. It's also an extra bonus that i've seen you being able to answer these tech questions (that I have no idea how to help at times).



#3 RazerCat

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Posted 30 September 2011 - 11:37 PM

great job



#4 Choseal

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Posted 01 October 2011 - 01:44 AM

Thank you both for the kind words, I hope this thread will be usefull for users.

Haha, yea, I do try to answer most topics. But like you said, for most things we'll just have to guess as to what the problem is due to the lack of proper technical support. I hope this can be somewhat of a (hopefully temporary) substitute untill CC gets/gives more information on the subject(s).

Edit: Oh, I added 2 new chapters. Enjoy.
Edit: I added Lemon's second solution to the GPK error to the list. Added credits where due.



#5 dyan03

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Posted 01 October 2011 - 02:48 AM

How about a fix for Black screen lol. I just downloaded Dragon Nest cant even see the main game screen after i log in and choose a channel with a little girl running

 

with a dog it will be stock at black screen i can move the cursor but black back ground when I press enter the cursor dissapear but when I press enter again it will

 

appear again.



#6 Choseal

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Posted 01 October 2011 - 03:54 AM

I'l have to do some investigating, I don't think there's a real fix for that besides keep trying.



#7 iIDelx

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Posted 01 October 2011 - 04:23 AM

dyan03, on 2011-10-01 02:48:28, said:

How about a fix for Black screen lol. I just downloaded Dragon Nest cant even see the main game screen after i log in and choose a channel with a little girl running

 

with a dog it will be stock at black screen i can move the cursor but black back ground when I press enter the cursor dissapear but when I press enter again it will

 

appear again.

 

• Make sure your PC / Laptop's Specs.. can handle Dragon Nest.

• Try updating your Graphic Card.

• Try Re-installing DN and Install it again. ( 2nd option Re-download the client)

This thread should be sticky up



#8 Choseal

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Posted 01 October 2011 - 05:25 AM

Thank you for the contribution, I will add it as unconfirmed solutions.

While I believe this thread should get a sticky and would be very honored if it would get one, I think it wont get one because there's already a similiar sticky.

Thank you again though.



#9 rnightingale

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Posted 01 October 2011 - 09:01 AM

How about this one ?

 

http://forum.cherryc...l-2#post_196169



#10 Choseal

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Posted 01 October 2011 - 07:29 PM

Could you show me your patch log?

Ps: I'm suprised by the amount of views despite this not being a sticky.



#11 MiracleDivine

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Posted 02 October 2011 - 01:03 AM

+1 & bump this thread up



#12 Choseal

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Posted 02 October 2011 - 03:29 AM

Thank you Unknown, apreciate it.

I added 3 new chapters.



#13 funton

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Posted 02 October 2011 - 10:16 AM

Should a moderator confirm this one plox. If this really works,then this needs to be pinned. =)



#14 funton

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Posted 02 October 2011 - 10:27 AM

The guideline is condensed and readable. Two thumbs up! I've checked all of these by myself  and i'd say that these are safe. Kudos!



#15 Choseal

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Posted 02 October 2011 - 08:28 PM

Thank you for your support and confirmation Funton, appreciate it.

I have changed/added the following:
- Added a 17th chapter called 'Parental Control: Unexpected behaviour (Emergency Text)';
- Added a 18th chapter called 'When I load a map the game gets stuck at the running girl loading screen';
- Added a 19th chapter called 'My mouse is lagging/Windows Explorer has stopped working';
- Added several new links for the GPK files using MultiUpload;
- Better spacing between some chapters;
- Made chapter syntax more consistant.
- Made all links clickable.



#16 Choseal

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Posted 03 October 2011 - 01:22 AM

Bumping, so that we may not forget.



#17 AikawaKazu

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Posted 03 October 2011 - 02:04 PM

free bump!



#18 Choseal

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Posted 03 October 2011 - 08:49 PM

Thank you, I guess I'll be bumping too, haha.



#19 Choseal

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Posted 04 October 2011 - 02:37 PM

Bump.



#20 iskulukutuy

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Posted 05 October 2011 - 04:34 AM

OMFG!!!!!! thnxs alot dude +1 for 18!!!!! i love yah!!!!