- Character cannot deal damage or pick up items
Please make a post in this topic (Cant Hit/damage Mobs & Loot) or make a topic in the Account Issues forum section to report this. Remember to include your Character Name and Server/World.
- My quest NPC (General Douglas / King Cassius / Lady Lena / etc) is missing! I can't do my quest!
You may have a quest in progress that has temporarily moved the NPC to a different location. Better check and complete your ongoing quests first!

A quick fix is to party up with somebody who has the NPC in the proper place so you can start the quest.
- I cannot click on / talk to the quest NPC in the dungeon.
This could be because of lag, causing the NPC to think that the monsters in the map/area has not been cleared out, so they refuse to talk to you. What you can do is:
1. Exit or complete the dungeon and re-enter the dungeon. If still cannot talk to NPC, go to next step.
2. Abandon your quest and take it again. Make sure your 'Hide Quest Marker' box is not ticked so you can find your quest again.
For better chances, try doing the dungeon with the quest at a time with less lag.
- Irene's Gift quest is missing (lv 15 skill initialization scroll)
First, open your Quest window and check that the 'Hide Quest Marker' box is not ticked, then try to speak with NPC Irine.
If it's still not available, try checking with your character's job master at Calderock Village (Master Warrior Chandler, Master Archer Adelynn, Master Sorceress Tiana, Master Cleric Jermain, Academic Station).
- Level Up Achievement Reward Box is missing!
*NEW* If your character is newly created after the Kali patch, the Level Up Achievement Reward Box will automatically be placed in your CC Inventory when you first level up. Open your Items window and click on the CC tab to find it.
If your Level Up Achievement Reward Box was obtained before the Kali patch, you should read this notice regarding Level Up Achievement Reward Box. If your Reward Box has expired, send a ticket to Cherry Messenger to check if you can be given a replacement.
[Notice] Don't Forget Your Achievement Reward Box!
- There is no Skill Initialization Scroll in my Level 31 Achievement Reward Box!
This is because it has been moved to the Level 70 Achievement Reward Box.
- I cannot see my character's Cash Costume / I cannot see my character's headgear/hat/helmet.
To switch to show your cash costume or ingame equipment, open your Character window and click on the little button to the right that has a blue circle with arrows.
To show your headgear, click on the tiny ON/OFF button at the top to switch the appearance of your headgear on or off.

- I cannot see any farm channels.
According to patch notes for level 70 patch, "Farm channel is removed. You can now go to the farm directly from the portal "Monastery Common Farm Zone" at the lower west side of Saint Haven, or from NPC "Farm Manager Tori" in Lotus Marsh."
- I cannot harvest my plant!
Make sure you have the item 'Sickle' in your inventory. It is necessary for harvesting your plant.
- I cannot find my quests / My farming quests are gone.
Those quests/skills are not bugged or missing. They are just hidden.
Please make sure that the 'Hide Quest Marker' box is unchecked (empty). Ticking it will hide quests that are 10 levels lower than your character's level.

If after you uncheck the box, the quests don't show up right away, try relogging your character. That should help refresh your list of quests.
Note also that the missing side quest can also be solved by the same steps.

- If you are facing one of these problems:
- One part of / all of my character / my mount / my pet is invisible.
- There is an invisible item or an item with wrong name and icon in my inventory.
- My game client disconnects only when I login to one of my character.
- My game client disconnects only when I login the characters of a certain class.
- My game client disconnects when I open the _____ window / double-click on _____.
For the above issues, there are a few things to check first:
(1) Check the forum, does it seem like only you and a few others are facing this problem, everyone else are okay?
(2) Does it happen only when you are playing on a certain computer/laptop?
If the answer to one of (1) and (2) are yes, you should do a complete reinstall for the affected game client.
1. Download the latest Dragon Nest game client installer at the download page
2. Uninstall your Dragon Nest game client
2. Delete your Dragon Nest game folder
3. Reinstall using the game installer
If the answer to both (1) or (2) is no, go ahead and report the bug.
