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Please Kindly Use This Template For Reporting Bugs / Technical Issues


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#1 Yuhlia

Yuhlia

    Moderator

  • Moderator
  • 2118 posts

Posted 03 November 2014 - 01:54 PM

Dear players,

We understand that players encounter issues from time to time and needs help from moderators or other players to resolve these issues, but many of you who post such issues rarely give us the relevant information that we require. As such, please kindly use the template below when reporting issues to us so that we can reply you promptly:

Time:
Frequency of bug/issue:
Description of bug/issue:
World name:
Character name:
NPC name (if relevant):
Class/Level:
Party or solo:
Dungeon/Nest name (if relevant):
Steps to reproduce bug/issue:
1.
2.
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider:
- Traceroute results to www.cherrycredits.com:
- Country of residence:

PC Specs
-=-=-=-=- System Information -=-=-=-=-
CPU:
RAM:
Graphics card:
Hard Disk Drive space:
OS:
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Screenshot/Video (if any):

Please note that moderators reserve the rights to edit/change this template should we decide that we require additional information from players.

Also, please note that any topics created without using this template may be requested to do so subsequently.

Cheers,
Yuhlia