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Latency Issue And Feedback


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#1 Oracle

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Posted 05 January 2015 - 11:00 PM

Hi all,

It has come to our attention that many of your are experiencing serious latency issue and/or other technical issue. As such, I would like to gather as much information as possible to relay to the DN team on all your behalf. Please reply with the following information and a trace route result.

Time:
World name:
Solo or party (include number of party members):
Dungeon/Nest name (if relevant):
Town/Portal name(if relevant):
Did you experience extreme latency, disconnection, black screen or crash:
ISP:

How to do Trace Route:
1. Open up your command prompt window
2. type the following within the quote "tracert 203.116.185.1"
3. Copy and Paste the Result here in spoiler tag [ spoiler ] blah blah [ /spoiler ] without those spacing (screenshot will do too!)

Oracle appreciate all the feedback! Oh yes, Oracle reserve the right to remove non related posts!

Thanks!

#2 amos1905

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Posted 07 January 2015 - 12:00 AM

Time: 11:51PM
Solo or party (include number of party members): Both, doesn't matter how many people, it still has insanely high ping.
Dungeon/Nest name (if relevant): Every dungeon and field
Town/Portal name(if relevant): "
Did you experience extreme latency, disconnection, black screen or crash: Extreme latency 24/7 only..
My ISP has blocked traceroute btw, so I result in pingplotter.
My ISP is Telekom Malaysia, if you are wondering.
I have sent numerous tickets to your team, however none of which helped, I really hope this will fix it once and for all as I have been experiencing this since 2 years ago. If it does persists, I suppose I won't be playing this game anymore.. It's practically unplayable.
Here is the pingplotter's result,
Spoiler
If you guys insist of the result on traceroute, it's here.
Spoiler

Added tracetcp, 2:11 AM 08/01/2015
Spoiler

Another tracetcp, 2:16 AM 08/01/2015
Spoiler

Thanks.

Edited by amos1905, 08 January 2015 - 02:17 AM.


#3 dreamxi

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Posted 07 January 2015 - 04:24 AM

Time:00:08
World name:Westwood
Solo or party (include number of party members): Solo or with party still the same
Dungeon/Nest name (if relevant):Every place
Town/Portal name(if relevant):Every place
Did you experience extreme latency, disconnection, black screen or crash:Only Extreme latency everywhere everytime
my ISP: Etisalat / United Arab Emirates
Spoiler

My ping is always at 280_315 in game its always delaying I cant even play pvp anymore before some months my ping was always at 50_90 now its really so bad please help.
Thanks

#4 cieler

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Posted 07 January 2015 - 11:35 PM

Time: 2323 hrs
World name: Springwood
Solo or party (include number of party members): Both
Dungeon/Nest name (if relevant): Town and dungeon/nest
Did you experience extreme latency, disconnection, black screen or crash: DN not responding, or if I run it with compatibility mode, "DN has encountered an error" message instead.

OS: Win 7 64 bit
RAM: 8gb
GPU: Sapphire VaporX R9 280x
CPU: i5-4440 @3.10Ghz
ISP: Unifi TMNet (Malaysia)
P.S: TMNet, for some reason, blocks tracert. I'm providing both tracert and tracetcp result for your analysis as the tracert result is useless.

Tracert result:
Spoiler

Tracetcp result
Spoiler


#5 Jawuwut08

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Posted 08 January 2015 - 12:17 AM

Time:8pm to 12pm GMT +8
World name:Holywood
Solo or party (include number of party members): Raid Parties sudden lag or thought i dodged it but ill be hit. same in pvp exp
Dungeon/Nest name (if relevant):Any Dragon nest Raids

P.S. my main concern is for pvp problem. sometimes my skills i knew that it would hit (cause i played many pvp already so i knew it) but it cant hit it. sometimes my skills just pass by any opponent with it.
please inform me if the problem is on your server or on my ISP. thank you.

Spoiler


#6 Duredu

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Posted 08 January 2015 - 12:38 AM

Time:12.36
World name:Hollywood
Solo or party (include number of party members):Solo
Dungeon/Nest name (if relevant):Anu arendel
Town/Portal name(if relevant):Saint haven
Did you experience extreme latency, disconnection, black screen or crash:Latency problem
ISP : Maxis Fibre Internet

Tracert result
Spoiler


#7 swordlink

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Posted 09 January 2015 - 06:56 AM

6.57am

Springwood

extreme lag during pvp 200 ping ++

ISP: Maxis Fiber Optic Internet
Spoiler

Edited by swordlink, 09 January 2015 - 07:00 AM.


#8 BabyIce

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Posted 09 January 2015 - 01:21 PM

1.12pm

Springwood

Lagging everday

Maxis Fibre
Spoiler

Edited by BabyIce, 11 January 2015 - 09:44 PM.


#9 kramzz01

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Posted 11 January 2015 - 12:31 AM

Time: Everyday since server merge. Can only play 2am-9am
Server: Greenwood
Massive delay when leaving town. In-town no lag at all.
ISP: Skybroadband

Spoiler

Edited by kramzz01, 11 January 2015 - 12:38 AM.


#10 reinarudo5

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Posted 11 January 2015 - 03:11 PM

Time: Everyday
World name: Greenwood
Solo or party (include number of party members): Both
Dungeon/Nest name (if relevant):  All dungeons
Town/Portal name(if relevant): All towns
Did you experience extreme latency, disconnection, black screen or crash: I have always experienced extreme latency since the start of my new internet connectivity (December 11,2015). Could not properly dodge monster's attacks and could hardly play PVP.
ISP: PLDT


Tracert  Result:
Spoiler

Edited by reinarudo5, 11 January 2015 - 03:11 PM.


#11 singkitan

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Posted 11 January 2015 - 06:27 PM

Time: 4:30 pm until now
World name: Holywood
Solo or party (include number of party members): Solo, Haven't tried with party
Dungeon/Nest name (if relevant):  Catacomb Hall
Town/Portal name(if relevant): Calderock
Did you experience extreme latency, disconnection, black screen or crash: This was my first time experience it. I created new char im lvling then suddenly it crashed, then when i log on again said duplicate login, then everytime im in-game i always got dc, so im stock at town. and when i try to open launcher and on character screen it will hang for a few mins before i can get in..
ISP: PLDT


Tracert  Result:

Spoiler


#12 kahitleano

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Posted 11 January 2015 - 10:57 PM

Time: arround 5:00pm until now
World name: Greenwood
Solo or party (include number of party members): Both, or more precisely, cannot enter instances (i.e. outside of towns, dungeons, garden of time and space, dark lair, wonderful theme park, etc.)
Dungeon/Nest name (if relevant): all dungeons
Town/Portal name(if relevant): all towns and portals
Did you experience extreme latency, disconnection, black screen or crash: Latency was pretty high. The town i logged in to seems fine, but whenever i try to leave the town or go to garden of time and space, the UI stops working, even when i press "cancel" it does not exit my character from the portal, thus it leads to a "disconnected from server" window. Also, i've noticed, that everytime i launch the dnlauncher.exe the GPK patcher initializes then closes several times, until it manages to load properly and opens the Launcher window of Dragon Nest. But, when the GPK patcher unables to load properly these window messages appear:

Spoiler


Spoiler


Spoiler




ISP: PLDT


Tracert Result:

Spoiler

Edited by kahitleano, 13 January 2015 - 09:26 AM.


#13 Sanzenin19

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Posted 11 January 2015 - 11:34 PM

Time: All the time
World name:Hollywood
Solo or party (include number of party members):Both in most cases.
Dungeon/Nest name (if relevant):All
Town/Portal name(if relevant):Garden of space and time
Did you experience extreme latency, disconnection, black screen or crash:

Yes, Mostly after 40-1hr in game a crash occurs (Not responding), Disconnection can also be frequent.

Before I use to run 90-120ms using PLDT(isp) and now its increased to 350-410ms.
Also, I recently visited to my old place in UAE using Etisalat as ISP(Greater netspeed compared to pldt) and when I logged into my account it goes for 240-300ms, It was much lower a few months back.


ISP: PLDT

Spoiler

Edited by Sanzenin19, 11 January 2015 - 11:35 PM.


#14 Herbz

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Posted 12 January 2015 - 02:16 AM

Time: 18:00 GMT+8 (2015-01-11 up to present time)
World: Springwood

I am having a hard time logging in. And in the rare chance that I actually manage to login, I cannot leave town (Garden, Dungeons, Etc.). Everything hangs when I try to go outside.


I never had this problem before in DN...

Spoiler

Edited by Herbz, 12 January 2015 - 02:18 AM.


#15 Dakz

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Posted 12 January 2015 - 06:58 AM

Time: 7am to 11pm GMT +8
World name: WestWood
Solo or party (include number of party members):
Dungeon/Nest name (if relevant):
Town/Portal name(if relevant):
Everywhere
Did you experience extreme latency, disconnection, black screen or crash:
yup having alot of Disconnection... i cant even 2 man party

ISP: Smart Philippines

Posted Image

#16 zellkyo

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Posted 12 January 2015 - 02:10 PM

Westwoood
Everytime  I enter a dungeon our town mostly i get disconnected

Spoiler


#17 KangkOng

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Posted 12 January 2015 - 04:57 PM

i cant play since friday.. it started around 3pm..

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\BS-1>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     2 ms    <1 ms     9 ms  192.168.3.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *

#18 jaycomtecs

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Posted 12 January 2015 - 05:48 PM

Time: Saturday(Jan 10,2015-Present)
Solo or party (include number of party members): Both
Dungeon/Nest name (if relevant): Every dungeon and field
Town/Portal name(if relevant): "All
Did you experience extreme latency, disconnection, black screen or crash: Crash All The Time(Log In Screen Screen Freeze Also),Extreme Latency Since Saturday(Jan 10,2015)
When Going To Other Channels And Logging In(LogIn Screen)
ISP:PLDT
[ spoiler ]Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Program Files\ASUS\ROG GameFirst II>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2    47 ms    17 ms    16 ms  49.150.32.1
  3    18 ms    16 ms    16 ms  122.2.175.77
  4    16 ms    16 ms    17 ms  210.213.130.114
  5    16 ms    16 ms    15 ms  210.213.128.37
  6    21 ms    15 ms    15 ms  210.213.131.81
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.
[ /spoiler ]

#19 mmaarrlon199323

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Posted 12 January 2015 - 05:58 PM

HollySpring
Solo Player
North Gate Saint Haven Dungeons
North Gate Saint Haven
Disconnection
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Bernadette>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  www.smartbrosettings.net [192.168.8.1]
  2     *        *        *     Request timed out.
  3    94 ms    58 ms    81 ms  10.165.105.178
  4    48 ms    61 ms    76 ms  10.165.197.181
  5     *        *        *     Request timed out.
  6    68 ms    59 ms    58 ms  122.2.175.125.static.pldt.net [122.2.175.125]
  7    50 ms    41 ms    49 ms  210.213.133.74.static.pldt.net [210.213.133.74]

  8    55 ms    50 ms    63 ms  122.2.175.54.static.pldt.net [122.2.175.54]
  9    42 ms    50 ms    47 ms  210.213.131.85.static.pldt.net [210.213.131.85]

10     *      137 ms     *     210.14.2.190
11   130 ms   128 ms   130 ms  w118012041.w118012.starhub.net.sg [203.118.12.41
]
12   147 ms   160 ms   156 ms  an-atl-int10.starhub.net.sg [203.118.15.118]
13   143 ms   134 ms   137 ms  203.116.9.42
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

C:\Users\Bernadette>

#20 BlackMashiro

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Posted 12 January 2015 - 07:06 PM

Time:All the time
World name:Greenwood/Westwood
Solo or party (include number of party members): with party members or solo
Dungeon/Nest name (if relevant): all including Gate of time and space nests
Town/Portal name(if relevant): All
Did you experience extreme latency, disconnection, black screen or crash: Yes
http://imgur.com/nSohojQ