Jump to content


Latency Issue And Feedback


  • Please log in to reply
269 replies to this topic

#21 PATIMO

PATIMO

    Member

  • Members
  • Pip
  • 2 posts

Posted 12 January 2015 - 07:43 PM

Time: Starting yesterday (I forgot the time)
World name: Springwood
Solo or party (include number of party members): Both
Dungeon/Nest name (if relevant): All Dungeons/All nests
Town/Portal name(if relevant): All portals
Did you experience extreme latency, disconnection, black screen or crash: Yes I experienced extreme latency 24/7 and lots of disconnections.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

[spoiler]
C:\Users\PATIMO>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    15 ms    39 ms    71 ms  125.60.173.33
  4    23 ms    13 ms    14 ms  203.111.226.42
  5    15 ms    11 ms    15 ms  203.111.226.41
  6    13 ms    11 ms    14 ms  210.213.244.213.static.pldt.net [210.213.244.213
]
  7    20 ms    14 ms    21 ms  210.213.131.58.static.pldt.net [210.213.131.58]

  8    24 ms     9 ms   149 ms  210.213.131.81.static.pldt.net [210.213.131.81]

  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12    85 ms   101 ms    87 ms  203.116.9.42
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

C:\Users\PATIMO>

#22 Raikugan

Raikugan

    Member

  • Members
  • PipPip
  • 86 posts
  • Raijer/Raikugan
  • DN, Springwood

Posted 12 January 2015 - 08:11 PM

time: 9pm 1/11/2015 - 10am 1/12/2015
wordname: westwood
party: 8man/6man/4man (in two man my friend and i can enter gate)
town: saintheaven going gate of time and space
disconnecting/freezing when entering portal resulting to disconnection
terrible lag (which i am not experiencing before)

so this is why i am having issues on the game lol it started yesterday
yesterday night around 9pm they try to summon me inside the gate but
i keep disconnecting i tried for 4x but same result even with other parties

i even re installed the game
after reinstalling the game im having issues in patching the game protect and after a few tries

so i tought downloading the latest client and still i encounter alot of issues
like invalid shader/gpk not patching
after a few tries of uninstalling installing the game
i finally log in but somehow the connection is terrible
i tried ladder to test the connection but i dont even move and then
disconnected.

please fix this issue!!!

note: i have no problem playing since the first week of december and last year
just yesterday and today.. and probably many more days if this issue will not be fixed

Edit: i tried other account to play the game same routine entering pvp room
i dont experience lag on my other account no issue at all
however my main account is experiencing alot of problems (duplicate logins and more)

Spoiler

Edited by Raikugan, 13 January 2015 - 10:21 AM.


#23 DoublEye

DoublEye

    Member

  • Members
  • PipPip
  • 249 posts
  • Azetriial
  • DN, Greenwood
  • AxisLegion, P√∂tatoHunt, ReikonShometsu

Posted 12 January 2015 - 11:11 PM

I think PLDT is having issues with DN (sorry)

#24 ZoneStrike

ZoneStrike

    Member

  • Members
  • PipPip
  • 36 posts

Posted 14 January 2015 - 12:18 PM

Time: All the time since last Noveber

World: GreenWood

I am expriencing extreme latency.

ISP: PLDT

Spoiler

Thanks.

#25 CCscammoney

CCscammoney

    Member

  • Members
  • PipPip
  • 37 posts

Posted 15 January 2015 - 09:54 PM

Time:anytime
World name:Westwood
Solo or party:both
Dungeon/Nest name:several dungeon and nest PKN,BDN,Gigan nest,forsaken islet/core,dark overload camp and more...
Did you experience extreme latency, disconnection, black screen or crash:disconnection(sometime),black screen(yea those dungeon and nest i mention)crash(nope)
ISP:Redtone Wimax

C:\Users\Asus>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

1 1ms 1ms <1ms   192.168.1.1
2   89ms   114ms   144ms 202.171.52.1
3   92ms 93ms   100ms   202-46-117-45.cnx.com.my[202.46.117.45]
4 104ms   104ms   114ms   202-46-116-225.cnx.com.my[202.46.116.225]
5   89ms   138ms   104ms   global.hgc.com.hk[218.189.12.137]
6   83ms 94ms   121ms   d1-109-224-143-118-on-nets.com[119.143.224.109]
7 127ms   126ms   110ms   203.116.10.41
8 113ms   104ms   119ms   203.118.15.233
9 118ms 94ms   125ms   203.118.2.30
10  127ms   119ms   125ms   an-atl-int10.starhub.net.sg[203.118.15.122]
11  120ms   129ms   122ms   203.116.9.42
12   * *   *    Request timed out.
13   * *   *    Request timed out.
14   * *   *    Request timed out.
15   * *   *    Request timed out.
16   * *   *    Request timed out.
17   * *   *    Request timed out.
18   * *   *    Request timed out.
19   * *   *    Request timed out.
20   * *   *    Request timed out.
21   * *   *    Request timed out.
22   * *   *    Request timed out.
23   * *   *    Request timed out.
24   * *   *    Request timed out.
25   * *   *    Request timed out.
26   * *   *    Request timed out.
27   * *   *    Request timed out.
28   * *   *    Request timed out.
29   * *   *    Request timed out.
30   * *   *    Request timed out.

trace complete

C:\Users\Asus

Edited by CCscammoney, 15 January 2015 - 09:58 PM.


#26 hear

hear

    Member

  • Members
  • PipPip
  • 11 posts

Posted 15 January 2015 - 11:44 PM

Time:11:45pm
World name:
My ping goes 250+ms but in other online games I got 15-50ms please show me how to fix this :(
ISP:PLDT






C:\Users\sheila>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    13 ms    13 ms    13 ms  112.207.0.1.pldt.net [112.207.0.1]
  3    13 ms    12 ms    13 ms  122.2.135.9.pldt.net [122.2.135.9]
  4    19 ms    18 ms    19 ms  210.213.135.65.static.pldt.net [210.213.135.65]

  5    18 ms    17 ms    16 ms  210.213.131.81.static.pldt.net [210.213.131.81]

  6     *      192 ms     *     210.14.2.190
  7   194 ms   194 ms   194 ms  w118012045.w118012.starhub.net.sg [203.118.12.45
]
  8   193 ms   194 ms   194 ms  an-atl-int10.starhub.net.sg [203.118.15.122]
  9   192 ms   192 ms   192 ms  203.116.9.42
10     *        *        *     Request timed out.

#27 hear

hear

    Member

  • Members
  • PipPip
  • 11 posts

Posted 15 January 2015 - 11:53 PM

Time: anytime
I got a huge ping in DN its about 250+ms, but in other games my ping is fine i got 30ms below. what could I possibly do with this problem? I can't play normally (T.T)  I'm planning to del this game because of this problem. Please response (mad) (mad)  adv thankyou (:[)
ISP: PLDT

Microsoft Windows [Version 6.1.7601]
Copyright ¬© 2009 Microsoft Corporation.  All rights reserved.
C:\Users\sheila>tracert www.cherrycredits.com
Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:
  1 <1 ms <1 ms <1 ms  192.168.1.1
  2 13 ms 13 ms 13 ms  112.207.0.1.pldt.net [112.207.0.1]
  3 13 ms 12 ms 13 ms  122.2.135.9.pldt.net [122.2.135.9]
  4 19 ms 18 ms 19 ms  210.213.135.65.static.pldt.net [210.213.135.65]
  5 18 ms 17 ms 16 ms  210.213.131.81.static.pldt.net [210.213.131.81]
  6 *   192 ms * 210.14.2.190
  7   194 ms   194 ms   194 ms  w118012045.w118012.starhub.net.sg [203.118.12.45
]
  8   193 ms   194 ms   194 ms  an-atl-int10.starhub.net.sg [203.118.15.122]
  9   192 ms   192 ms   192 ms  203.116.9.42
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\sheila>

#28 reinarudo5

reinarudo5

    Member

  • Members
  • PipPip
  • 434 posts
  • Priehre | iVierge
  • DN, Greenwood

Posted 16 January 2015 - 07:17 PM

Well after I had my connection fixed about 2 days ago BUT now I'm having extreme latency with PLDT again min of 240ms. (T.T)

#29 FoxyChael

FoxyChael

    Member

  • Members
  • PipPip
  • 21 posts

Posted 17 January 2015 - 01:13 AM

Time: 5:00 PM - 12:00 AM GMT +8
World name: Springwood
Solo or party (include number of party members): 8 & 6  PT members
Dungeon/Nest name (if relevant): DDN & BDN
Town/Portal name(if relevant): SH/GTS
Did you experience extreme latency, disconnection, black screen or crash: YES !
ISP: BayanTel

Posted Image

#30 persephone13

persephone13

    Member

  • Members
  • PipPip
  • 14 posts
  • IckyYounaj; Vigilancea
  • DN, Greenwood
  • TeamKatana

Posted 17 January 2015 - 01:33 AM

Time: 1:03 AM
World name: Springwood
Solo or party (include number of party members): Solo, But It happens on group pvp though.
Town/Portal name(if relevant): Calderock.
Did you experience extreme latency, disconnection, black screen or crash:
Extreme latency - Often the game is delayed. When I type it doesn't appear right away. I even experienced being debuffed by timestop without CD (It was stuck on zero and wont go away {I have a video of it}).
Disconnection upon joining a game in Colosseum lobby.
Black screen, YES!. Even when I don't get disconnected while joining a game in pvp, the loading time (loading screen) takes too long.
No crash. I do not experience critical issue thingy now.

ISP: PLDT MyDSL
Spoiler
It started on January 15,2015. The latency WAS bearable but now it got worse. I am getting disconnections now.
I am even playing on low resolution. My internet connection is stable though, I can still surf the net at fast speed.

Thank you ,Cherry Credits Team, for your efforts.

Edited by persephone13, 17 January 2015 - 02:47 AM.


#31 shinx2himura

shinx2himura

    Member

  • Members
  • PipPip
  • 10 posts

Posted 18 January 2015 - 09:01 AM

Time:No specific time :(
World name:Westwood
Solo or party (include number of party members):with or without party
Dungeon/Nest name (if relevant):Anywhere
Town/Portal name(if relevant):Anywhere
Did you experience extreme latency, disconnection, black screen or crash:Extreme latency & Disconnection
ISP:Globe Wimax Ip pool



#32 KizutoH

KizutoH

    Member

  • Members
  • PipPip
  • 37 posts
  • Kizutoh
  • DN, Springwood

Posted 20 January 2015 - 07:36 AM

Time: January 18, 2015
World name: around 6am onwards, its still having good latency at around 2am
Solo or party (include number of party members): even solo or with party as long as you're playing or Online I'm having high latency at around 200ms +
Dungeon/Nest name (if relevant): even in town or outside town or even at nest and pvp having high latency
Town/Portal name(if relevant): every portal ?
Did you experience extreme latency, disconnection, black screen or crash: just extreme high latency.
ISP: PLDT (PH)
Traceroute :

Posted Image

Edited by KizutoH, 20 January 2015 - 09:31 AM.


#33 swordlink

swordlink

    Member

  • Members
  • PipPip
  • 636 posts
  • Sherufanir
  • DN, Springwood
  • Loaded

Posted 21 January 2015 - 01:29 AM

kindly update us with the current progress of your team. Dont leave us hanging please.

#34 Oracle

Oracle

    Moderator

  • Moderator
  • 1964 posts

Posted 21 January 2015 - 06:15 PM

View Postswordlink, on 21 January 2015 - 01:29 AM, said:

kindly update us with the current progress of your team. Dont leave us hanging please.

From what i see from most of your results, there are definitely lost packets in the process of routing. It might be the route that your ISP takes to connect to DNSEA that is causing the issue you're having.

My advice is to restart your route and try again. Call your ISP and ask for an alternate route if possible.

#35 daisetz

daisetz

    Member

  • Members
  • PipPip
  • 200 posts
  • DN, Greenwood

Posted 23 January 2015 - 06:53 PM

Time: daily
World name: springwood
Solo or party (include number of party members): both
Dungeon/Nest name (if relevant): black dragon memoria, hero battlefield , guardian nest , etc
Did you experience extreme latency, disconnection, black screen or crash:
suddenly lag and dc
ISP: 3 (three)
country : indonesia


Posted Image

Edited by daisetz, 23 January 2015 - 06:56 PM.


#36 MajesticQ

MajesticQ

    Member

  • Members
  • PipPipPip
  • 1224 posts
  • Merigold
  • Team Triss

Posted 23 January 2015 - 07:31 PM

View Postdaisetz, on 23 January 2015 - 06:53 PM, said:

It's either your modem or router because it didn't even reach your ISP network. Could be blocking ICMP or device is broken.
Could also be faulty setting on firewall which blocks ICMP. I personally block ICMP packets.

I can give one troubleshoot advice:
1.0 Troublehoot if Router is the problem
1.1 Disable firewall.
1.2 Make sure you have access to internet.
1.3 Run the test in this site: https://www.grc.com/dns/crashtest.htm
1.4 If it passes, good and if not, skip to 1.5
1.5. Your router might be blocking incoming our outgoing ICMP packets, check the router settings.
1.6 If not, your TTL settings under registry could be 1 or zero.

Edited by MajesticQ, 23 January 2015 - 07:41 PM.


#37 KrazyK

KrazyK

    Member

  • Members
  • Pip
  • 6 posts

Posted 23 January 2015 - 11:56 PM

Time:Anytime
World:Hollywood
Party:Solo
Town:Lotus marsh
Did you experience extreme latency, disconnection, black screen or crash:Yes,i experience crash everytime

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\admin>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     7 ms     4 ms     4 ms  86-55-26-103.intechonline.net [103.26.55.86]
  2    15 ms    15 ms    15 ms  85-55-26-103.intechonline.net [103.26.55.85]
  3   124 ms   124 ms   124 ms  61.8.56.0
  4     *        *      109 ms  be2.wr2.sin0.asianetcom.net [61.14.157.185]
  5   124 ms     *      124 ms  gi12-0-0.gw5.sin1.asianetcom.net [61.14.158.43]

  6    93 ms     *      109 ms  ip-202-147-32-139.asianetcom.net [202.147.32.139
]
  7   109 ms   109 ms   109 ms  203.118.15.241
  8   109 ms   109 ms   124 ms  203.118.2.30
  9    93 ms    93 ms    93 ms  anatll10.starhub.net.sg [203.118.15.250]
10   109 ms    93 ms   109 ms  203.116.9.74
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

#38 KrazyK

KrazyK

    Member

  • Members
  • Pip
  • 6 posts

Posted 23 January 2015 - 11:59 PM

Time:Anytime
World:Hollywood
Party:Solo
Town:Lotus marsh
Did you experience extreme latency, disconnection, black screen or crash:Yes,i experience crash everytime

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\admin>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     7 ms     4 ms     4 ms  86-55-26-103.intechonline.net [103.26.55.86]
  2    15 ms    15 ms    15 ms  85-55-26-103.intechonline.net [103.26.55.85]
  3   124 ms   124 ms   124 ms  61.8.56.0
  4     *        *      109 ms  be2.wr2.sin0.asianetcom.net [61.14.157.185]
  5   124 ms     *      124 ms  gi12-0-0.gw5.sin1.asianetcom.net [61.14.158.43]

  6    93 ms     *      109 ms  ip-202-147-32-139.asianetcom.net [202.147.32.139
]
  7   109 ms   109 ms   109 ms  203.118.15.241
  8   109 ms   109 ms   124 ms  203.118.2.30
  9    93 ms    93 ms    93 ms  anatll10.starhub.net.sg [203.118.15.250]
10   109 ms    93 ms   109 ms  203.116.9.74
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

#39 xKiyoya

xKiyoya

    Member

  • Members
  • Pip
  • 3 posts
  • xKiyoya
  • DN, Springwood
  • DeathSentence

Posted 30 January 2015 - 01:23 AM

Time: july 2014 - jan 30 2015
World name:west wood
Solo or party (include number of party members): all
Dungeon/Nest name (if relevant):all
Town/Portal name(if relevant):works fine
Did you experience extreme latency, disconnection, black screen or crash:yes
ISP:Sky Cable Broadband

Posted Image

#40 Wolffff

Wolffff

    Newbie

  • Members
  • Pip
  • 8 posts
  • DN, Westwood
  • Strongehold

Posted 02 February 2015 - 07:25 AM

Time: 3 am 2/2/2015
World name: holywood
Solo or party (include number of party members): both
Dungeon/Nest name (if relevant): everything
Town/Portal name(if relevant):
Did you experience extreme latency, disconnection, black screen or crash:
ISP:Etisalat

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\user>tracert www.cherrycredits.com

Tracing route to www.cherrycredits.com [203.116.185.70]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     8 ms     9 ms    11 ms  10.246.254.254
  4    21 ms    23 ms    24 ms  195.229.4.86
  5    13 ms    11 ms    11 ms  195.229.4.209
  6    11 ms    11 ms    11 ms  195.229.0.196
  7    81 ms     *        *     195.229.3.177
  8   273 ms   272 ms   273 ms  s4657.sgw.equinix.com [202.79.197.136]
  9   280 ms   278 ms   281 ms  203.118.15.113
10   275 ms   274 ms   275 ms  203.118.2.30
11   272 ms   272 ms   273 ms  an-atl-int10.starhub.net.sg [203.118.15.122
12   276 ms   275 ms   275 ms  203.116.9.42
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

C:\Users\user>