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Client Crash And Not Responding (System Info Required)


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#1 Mantou

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Posted 05 May 2015 - 01:35 PM

Update: Developers will be monitoring this thread, please keep it info coming in for more result to assist in their investigation of random client crashing and not responding issue.

Please do not de-rail, chat or ask for any updates as this is a solely information collecting purpose thread.

Hello all frustrated players XD,

We understand there's a on-going increase of players getting client crash and not responding issue. The team have been constantly feedback and working with the developers to resolve this issue.

Posted Image

At this point of time, developers are still unable to pin point the random crashes, would need players experiencing this issue to provide us with your SYSTEM INFO.

How to get your System Info:

1. Go to "Start" or "Window Button"
2. open up "RUN"
3. type "Dxdiag"

Provide information from the following tab in "Dxdiag" window:

1. System
2. Display 1 and Display 2 (if you have)

Next is more information where u get the client crash error:

3. Dungeon? Nest? Town?
4. What were u doing before the error occurs?

Once again thank you all for taking your time to contribute the info and hopefully with everyone input Developers are resolve this ASAP.

#2 Mantou

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Posted 05 May 2015 - 01:38 PM

reserved

#3 AlyceEcyla

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Posted 05 May 2015 - 02:04 PM

Where you get the client crash error:
Everywhere. No matter chatting in town, afk for fishing, nest run, raid run, dungeon run, and the most is during changing map.

Other than this, the latency issues that causes freeze and disconnection are disturbing as well.
In combine with the GPKit start failed issue, I have prayed more than ever to play this game smoothly.
http://forum.cherryc...rt-on-launcher/

System info:
Spoiler

Edited by AlyceEcyla, 05 May 2015 - 02:07 PM.


#4 iKissa

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Posted 05 May 2015 - 02:41 PM

In my case, Client Not Responding happened after i do alt+tab, be it Full Screen or Windows Mode. For Windows Mode, move to another windows is counted. More often i do that, faster it will happen.
Only happened on my PC with Win7, so far never happen on my laptop with Win8.

For System Info, i'm not on my PC, so i can't provide it for now.

Edited by iKissa, 05 May 2015 - 02:43 PM.


#5 abuhurairah

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Posted 05 May 2015 - 04:21 PM

I spent most of my time in PvP room.
Sometimes it just happen randomly, sometimes right after people starts to spam massive AOE skills.

Spoiler

The freeze screen problem also a major problem for me as I piloting Sniper. When I cast Aerial Chain Shot > the freeze happen > the shot is not executed in air but just above the ground.

Same with Lancea, sometimes when I cast Piercing Spike > screen freeze at moment I cast the skill > the skill executed just above the ground.

#6 xCalamity

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Posted 05 May 2015 - 10:40 PM

Places : Everywhere
Time : Anytime
What am I doing : dungeon hunting and in town

Spoiler

By the way, there are 2 issues that are yet to be solved for ages

1) DN client download link is broken
Mantou:
Which link are you referring to? Mantou just checked all links are working fine, that includes Direct download, Multi Part 1 - 16 and torrent links and available manual patch. If the link is still not working for you do feedback which browser are you using. Thanks!

2) Visual glitch bug
http://forum.cherryc...-visual-glitch/
http://forum.cherryc...aphic-problems/
http://forum.cherryc...-high-settings/

Mantou:
The above mention bug have already been reported to the developers. We have yet to receive any update regarding it.

Thanks

Edited by Mantou, 06 May 2015 - 01:43 PM.
Add in replies to keep the thread clean


#7 xCalamity

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Posted 07 May 2015 - 07:14 AM

Dear Mantou,

View PostHelioparnassus, on 10 April 2015 - 02:16 AM, said:

I am unable to download the game from the SEA link - the download link seems to be broken. I get the error message:

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

(I have tried turning off my firewall and get the same error message.) The torrent file also says "Path cannot be found."

I am using this link ; http://dn.cherrycredits.com/download#

View PostBlademail, on 12 April 2015 - 01:49 AM, said:

i downloaded this and im having error !! i havent antivirus and firewall

this is my error

https://www.youtube....h?v=KUH7ymXZU74

please help me

View Postrobertramos, on 30 March 2015 - 02:19 PM, said:

i was able to dl until 300mb but it went error after. tried torrent and manual folders to dl still got error. what should i do? ^_^

View PostKurenaiJ, on 03 April 2015 - 12:14 PM, said:

Mantou, I just spent a day downloading this client v161. The download was successful, but everytime I try to extract it, Winrar says data2.cab is corrupted (sob) and when the extraction reaches 99%, it says that the archive itself is corrupted as well (T.T)
Can you give me a download link of data2.cab? I won't be downloading the entire client again, it took me a day and my patience for this game (sorry)

Edited by xCalamity, 07 May 2015 - 07:14 AM.


#8 hidora

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Posted 07 May 2015 - 11:01 AM

1. System:

Spoiler

2. Display:
Spoiler

3. Dungeon? Nest? Town?

Shadow Grave Chaos difficulty.

4. What were u doing before the error occurs?

As soon as the stage ends, I get this error (before I can choose the reward boxes). It happens almost every day when doing Daily Quests.

#9 Randomist

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Posted 07 May 2015 - 05:23 PM

Places : Everywhere
Time : Anytime
What am I doing : DQ, Nesting and PVP.

Spoiler

Spoiler


#10 hapr093

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Posted 08 May 2015 - 11:58 AM

View PostMantou, on 05 May 2015 - 01:35 PM, said:

Provide information from the following tab in "Dxdiag" window:

1. System
Spoiler

2. Display 1 and Display 2 (if you have).

Display 1:
Spoiler

Display 2:
Spoiler

My graphic card setting will automatically switch to GeForce when playing DN.

3. Dungeon? Nest? Town?

For crash, mostly in dungeon and nest.
For not responding, almost everywhere except Colloseum. I rarely do PvP. Usually it happens when I play for more than 2 hours, even when idled on SH.

4. What were u doing before the error occurs?

1. In the middle of regular mobs and boss/Dragon fight.
2. Changing maps.
3. Event scene, usually occur when moving between boss map on GDN and DDN. Very common with my friends too.

For additional info, my current in-game settings since this issue occur is low, except for distance.

Hope it help.

Edited by hapr093, 08 May 2015 - 12:00 PM.


#11 GINN

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Posted 10 May 2015 - 11:11 AM

Location: everywhere
Time: Anytime
What i'm doing: NEST (Apocalypse), Dungeon, AFK in town (saint haven).
It can occur 4-5 times per day.
I play DN for maybe 5 -7 hours a day.
it may occur every 1-2 hours and whenever i alt-tab when DN in still loading.


The screen freezes and i need to ctrl alt del and relogin my ID. IT IS ANNOYING. REALLY.

Here is my SS:

1. System:

Spoiler

2. Display:

Spoiler

Please follow up this problem. I bet I'm not the only one feeling annoyed.

Thank you.

Regards,

Alvin

#12 Gazel

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Posted 12 May 2015 - 09:24 AM

Location : Town when clicking TH
( not always happening sometimes only )

http://s592.photobuc...html?sort=3&o=1

http://s592.photobuc...html?sort=3&o=0

#13 ZeddStein

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Posted 13 May 2015 - 06:17 PM

Location: Anywhere. Town, dungeons (even after killing the final boss before the "dungeon cleared" popup box appear), and nests. But it is more often at HBF and PVP rooms; Respawn to be exact. Like 80% of the time (oo;)
Time: Randomly.
Activity before error occur:
  • Town: Chatting or strolling around.
  • Dungeons: Just normally running dungeon. After casting skill or just running around.
  • Nests: Entering and in-between fights.
  • HBF & Respawn room: Usually when massive skills appeared or after casting skills.
I tried playing full screen with effects all off/low but still wild fatal error appeared. I'm usually playing at windowed. Also tried observing my RAM after crash and it gets to half of my ram or 3/4s of it. I rarely switch application when playing.

Spoiler


#14 mine13

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Posted 16 May 2015 - 07:18 PM

My problem is the not responding issue. When i play after a time, i will get that error, usually is when pvp or when in nest, sometimes also happen when go to garden, after done load.
System:
Spoiler


#15 Denrian

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Posted 17 May 2015 - 06:57 PM

Hi,

When I open the DxDiag, there's no 'system' or Display 1 and Display 2.

I have experienced the non-responding issue every time I just opened dragon nest. It will load after the hounds and 'story' section, however, at the login section, it will immediately not respond and shows the error in the picture above. This has always happened for the last week and I'm really hoping to get this fixed. I hope to receive a reply from you regarding this matter and Thank you in advance.

Thanks and God Bless,
Denrian

#16 H1merag1

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Posted 20 May 2015 - 03:13 PM

occur mostly for me in dungeon..right after using any skills. Usually happens after one dungeon map run. (run once.The second one will usually create crash)

Spoiler


#17 ArkLightXXVIII

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Posted 21 May 2015 - 11:19 AM

Hi, just reporting this. Happened a while ago.

Posted Image

Here's my system info:

Posted Image

Posted Image

Client got unresponsive before taking my quest.
I just checked some of my stuffs in Trading house just before taking my quest then the client just got unresponsive.

#18 BadaBada

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Posted 21 May 2015 - 11:26 PM

1. System

Time of this report: 5/26/2015, 01:08:04
   Machine name: ANDRE
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150427-0707)
   Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: HP-Pavilion
   System Model: WC833AA-AB9 p6310pt
   BIOS: 01/28/10 15:46:13 Ver: 5.11
  Processor: Intel® Core™ i5 CPU 650  @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 6144MB RAM
Available OS Memory: 6072MB RAM
  Page File: 3502MB used, 8637MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
  Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

2. Display 1 and Display 2 (if you have)

Card name: NVIDIA GeForce GTX 750
   Manufacturer: NVIDIA
  Chip type: GeForce GTX 750
   DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1381&SUBSYS_84AD1043&REV_A2
Display Memory: 3753 MB
   Dedicated Memory: 973 MB
  Shared Memory: 2779 MB
   Current Mode: 1920 x 1080 (32 bit) (60Hz)
   Monitor Name: Monitor PnP Genérico
  Monitor Model: SMS22A350H
Monitor Id: SAM07D2
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.5286 (English)
Driver Version: 9.18.13.5286
    DDI Version: 11
   Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 5/12/2015 07:27:22, 15858728 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-50C1-11CF-5567-A0A41FC2C435}
  Vendor ID: 0x10DE
  Device ID: 0x1381
  SubSys ID: 0x84AD1043
    Revision ID: 0x00A2
Driver Strong Name: oem102.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section130:9.18.13.5286:pci\ven_10de&dev_1381
Rank Of Driver: 00E02001
    Video Accel:
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
   D3D9 Overlay: Supported
    DXVA-HD: Supported
   DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

3. Dungeon? Nest? Town?
Yes, anywhere!

4. What were u doing before the error occurs?
Anything I can imagine no matter what. It happens a lot of time!


Please help me fix this issue.

Thanks!

Edited by BadaBada, 26 May 2015 - 08:08 AM.


#19 Chocorroles

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Posted 22 May 2015 - 03:14 AM

I crash anywhere and by doing anything. Even when being afk in town or just opening a npc menu. Field, dungeon, fighting, walking, talking to npcs...

Posted ImagePosted Image

#20 RanEnigmatic

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Posted 27 May 2015 - 01:36 AM

Posted ImagePosted Image
Uh. In my case, I can't even log in. This happens.
Posted Image HELP :(