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Client Crash And Not Responding (System Info Required)


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#301 Traveler101

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Posted 28 April 2017 - 10:11 PM

1.System
http://puu.sh/vyXmM/72667c02c3.png]

2.Display
http://puu.sh/vyXny/3e090f2907.png

3.Where
Playing the cinematic in Quest: [Lvl.70] Memories of the fateful day 1

4.When
When i talk to pope Terrance and it loads the cinematic, after it's done the screen goes black , you can hear the cinematic, but you cant do anything at it goes to the crash reporter.

i would like to progress with the Main Quest in any way possible.

#302 XYZPYR

XYZPYR

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Posted 30 April 2017 - 01:39 AM

------------------
System Information
------------------
Time of this report: 4/30/2017, 01:31:40
       Machine name: XYZPYR
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170307-1800)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: To be filled by O.E.M.
               BIOS: BIOS Date: 10/26/15 19:13:54 Ver: 05.0000B
          Processor: Intel® Core™ i5-6400 CPU @ 2.70GHz (4 CPUs), ~2.7GHz
             Memory: 8192MB RAM
Available OS Memory: 8144MB RAM
          Page File: 3649MB used, 12637MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GT 730
       Manufacturer: NVIDIA
          Chip type: GeForce GT 730
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_0F02&SUBSYS_0F0210DE&REV_A1
     Display Memory: 4095 MB
   Dedicated Memory: 2000 MB
      Shared Memory: 2095 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: SF350_S22F350FH / S22F352FH / S22F354FH / S22F355FH (HDMI)
      Monitor Model: S22F350
         Monitor Id: SAM0D1B
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7878 (English)
     Driver Version: 21.21.13.7878
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 3/23/2017 15:36:48, 16551672 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-4C42-11CF-A86D-0F2F1BC2D835}
          Vendor ID: 0x10DE
          Device ID: 0x0F02
          SubSys ID: 0x0F0210DE
        Revision ID: 0x00A1
Driver Strong Name: oem25.inf:NVIDIA_Devices.NTamd64.6.1:Section001:21.21.13.7878:pci\ven_10de&dev_0f02
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7553 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/7/2015 19:13:36, 4514008 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

            Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A182&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7553 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/7/2015 19:13:36, 4514008 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7553 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/7/2015 19:13:36, 4514008 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Mouse
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x09DA, 0xC10A
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0026
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0026
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 289.3 GB
Total Space: 499.9 GB
File System: NTFS
      Model: ST1000DM 003-9YN162 SCSI Disk Device

      Drive: D:
Free Space: 346.5 GB
Total Space: 453.9 GB
File System: NTFS
      Model: ST1000DM 003-9YN162 SCSI Disk Device

      Drive: E:
      Model: ATAPI iHAS124   B SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel® 100 Series/C230 Series Chipset Family LPC Controller (Z170) - A145
Device ID: PCI\VEN_8086&DEV_A145&SUBSYS_50011458&REV_31\3&11583659&0&F8
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114
Device ID: PCI\VEN_8086&DEV_A114&SUBSYS_50011458&REV_F1\3&11583659&0&E4
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0BEA&SUBSYS_0F0210DE&REV_A1\4&2DB3ECDA&0&0108
   Driver: n/a

     Name: Intel® Management Engine Interface
Device ID: PCI\VEN_8086&DEV_A13A&SUBSYS_1C3A1458&REV_31\3&11583659&0&B0
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110
Device ID: PCI\VEN_8086&DEV_A110&SUBSYS_50011458&REV_F1\3&11583659&0&E0
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Thermal subsystem - A131
Device ID: PCI\VEN_8086&DEV_A131&SUBSYS_88881458&REV_31\3&11583659&0&A2
   Driver: n/a

     Name: Intel® 100 Series/C230 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_A102&SUBSYS_B0051458&REV_31\3&11583659&0&B8
   Driver: n/a

     Name: Intel® USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_A12F&SUBSYS_50071458&REV_31\3&11583659&0&A0
   Driver: n/a

     Name: Intel® Xeon® E3 - 1200/1500 v5/6th Gen Intel® Core™ Host Bridge/DRAM Registers - 191F
Device ID: PCI\VEN_8086&DEV_191F&SUBSYS_50001458&REV_07\3&11583659&0&00
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family SMBus - A123
Device ID: PCI\VEN_8086&DEV_A123&SUBSYS_50011458&REV_31\3&11583659&0&FC
   Driver: n/a

     Name: Intel® Xeon® E3 - 1200/1500 v5/6th Gen Intel® Core™ PCIe Controller (x16) - 1901
Device ID: PCI\VEN_8086&DEV_1901&SUBSYS_50001458&REV_07\3&11583659&0&08
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_A170&SUBSYS_A1821458&REV_31\3&11583659&0&FB
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PMC - A121
Device ID: PCI\VEN_8086&DEV_A121&SUBSYS_50011458&REV_31\3&11583659&0&FA
   Driver: n/a

     Name: Intel® Ethernet Connection (2) I219-V
Device ID: PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_31\3&11583659&0&FE
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PCI Root Port #19 - A169
Device ID: PCI\VEN_8086&DEV_A169&SUBSYS_50011458&REV_F1\3&11583659&0&DA
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #13 - A11C
Device ID: PCI\VEN_8086&DEV_A11C&SUBSYS_50011458&REV_F1\3&11583659&0&EC
   Driver: n/a

     Name: PCI standard PCI Express to PCI/PCI-X Bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_00000000&REV_04\4&B93B4A2&0&00DA
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PCI Root Port #17 - A167
Device ID: PCI\VEN_8086&DEV_A167&SUBSYS_50011458&REV_F1\3&11583659&0&D8
   Driver: n/a

     Name: Intel® 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118
Device ID: PCI\VEN_8086&DEV_A118&SUBSYS_50011458&REV_F1\3&11583659&0&E8
   Driver: n/a

     Name: NVIDIA GeForce GT 730
Device ID: PCI\VEN_10DE&DEV_0F02&SUBSYS_0F0210DE&REV_A1\4&2DB3ECDA&0&0008
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.00.0005.2471
CoreVorbis Audio Decoder,0x00800000,1,1,CoreVorbis.ax,1.01.0000.0079
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.00.0005.2471
ffdshow Audio Decoder,0x3fffffff,1,1,ffdshow.ax,1.00.0005.2471
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
MONOGRAM AMR Splitter,0x00600000,1,1,mmamr.ax,1.00.0001.0000
AC3 P****r Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
SAMI (CC) P****r,0x00400000,1,1,quartz.dll,6.06.7601.23709
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
MP4 Source,0x00600000,0,0,MP4Splitter.ax,1.00.0000.0005
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
FLV Splitter,0x00800001,1,1,FLVSplitter.ax,1.00.0000.0005
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
WavPack Audio Decoder,0x00600000,1,1,WavPackDSDecoder.ax,1.01.0000.0484
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
MONOGRAM AMR Decoder,0x00600000,1,1,mmamr.ax,1.00.0001.0000
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
MONOGRAM Musepack Decoder,0x00600000,1,1,mmmpcdec.ax,0.09.0002.0000
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.09.0042.0001
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.09.0042.0001
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
MP4 Splitter,0x00600001,1,1,MP4Splitter.ax,1.00.0000.0005
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
madFlac Decoder,0x00600000,1,1,madFlac.ax,1.08.0000.0000
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
Haali Video Renderer,0x00200000,1,0,dxr.dll,
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
FLV4 Video Decoder,0x00400000,1,1,FLVSplitter.ax,1.00.0000.0005
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.09.0042.0001
DirectVobSub,0x00200000,2,1,vsfilter.dll,1.00.0001.0005
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,1.00.0001.0005
MONOGRAM AMR Encoder,0x00600000,1,1,mmamr.ax,1.00.0001.0000
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.09.0042.0001
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709
MONOGRAM AMR Mux,0x00600000,1,1,mmamr.ax,1.00.0001.0000
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSource.ax,1.02.0000.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.00.0005.2471
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
MONOGRAM Musepack Splitter,0x00600000,1,1,mmmpcdmx.ax,0.04.0000.0000
madFlac Source,0x00600000,0,1,madFlac.ax,1.08.0000.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
FLV Source,0x00600001,0,0,FLVSplitter.ax,1.00.0000.0005
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
APE DirectShow Filter,0x00600000,0,1,APE.ax,1.00.0000.0000
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
MPEG4 Video Splitter,0x00600000,1,1,MP4Splitter.ax,1.00.0000.0005
Wave P****r,0x00400000,1,1,quartz.dll,6.06.7601.23709
MIDI P****r,0x00400000,1,1,quartz.dll,6.06.7601.23709
Multi-file P****r,0x00400000,1,1,quartz.dll,6.06.7601.23709
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
WavPack Audio Splitter,0x00600000,1,1,WavPackDSSplitter.ax,1.01.0000.0323
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.00.0005.2471
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
MPEG4 Video Source,0x00600000,0,0,MP4Splitter.ax,1.00.0000.0005
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
Haali Video Sink,0x00200000,1,0,splitter.ax,1.09.0042.0001
AC3File,0x00600000,0,1,ac3file.ax,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.00.0005.2471
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.8.5 Codec (4 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Helix YV12 YUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.23709
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709

WDM Streaming Capture Devices:
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio 2nd output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.23709
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.23709

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0



Next is more information where u get the client crash error:

Dungeon? Nest? Town?

Dungeon and Nest


What were u doing before the error occurs?


Doing DQ 4man nests 8man nests

#303 Gremlin

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Posted 04 May 2017 - 01:28 PM

1. System

Spoiler

2. Display

Spoiler

3. Dungeon? Nest? Town?
  • Town (Saint Haven)

4. What were you doing before the error occurs?
  • When entering any dungeon, doing the DQ, and entering hotspring area, the game freezes then disconnects.


#304 nbk1537

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Posted 09 May 2017 - 08:37 AM

I have the same problem, i cant enter to the game because that error, what is it for? pls, help me

#305 Kimzark

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Posted 09 May 2017 - 06:09 PM

Part 1
Posted Image

Part 2
Posted Image

Part 3
Posted Image

Part 4
Posted Image

Where do i get the crash client error: When talking with the NPC Terrance Taramai to continue the lv70 quest Memories of The Fatefull Day.
What was i doing before? The first time i was doing the previous quests, and all the next ones it would happen after i log in, i directly teleport to the NPC, talk to him and when the cutsceen is about to happen, the game crashes and i get the error message.

EDIT: Since im portuguese and my computer is in my language, anything you need me to translate from the screenshots let me know.

Edited by Kimzark, 09 May 2017 - 06:10 PM.


#306 daybroken

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Posted 17 May 2017 - 11:12 PM

i don't think they'll ever fix this. they're just gonna ignore us

#307 axzhur

axzhur

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Posted 19 May 2017 - 06:10 PM

Posted Image

still crashes on login screen after loading the storyline clip

#308 HijiMuto

HijiMuto

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  • DN, Springwood

Posted 27 May 2017 - 11:29 PM

I'm receiving this window after intro video, please send me a resolution for this issue



Posted Image


Posted Image



Posted Image

#309 FuccLove

FuccLove

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Posted 30 May 2017 - 08:12 PM

Posted ImagePosted Image
Posted Image

I got that error every time after character and Channel selection.

i hope for a fast respone. i been wanting to play this in my new pc.

#310 MishaForRealz

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Posted 02 June 2017 - 05:22 PM

View PostMishaForRealz, on 25 February 2017 - 04:20 PM, said:

1. System

Posted Image

2. Display

Posted Image

3. Where do the crash happens?

Everywhere, Dungeon, Nest, PVP, Town.

4. What I am doing before crash?

Playing PVP, Raid, Dungeon Run, even Afish

Just Reporting Again, After Clienth Update since the Assasins Awakening the Fix I got where I seldomly got DC or Client Crash happen again and is still happening to me now. Hope the team fix mine. I miss PVP :( (carrot) (carrot) (carrot) (carrot)  for Mantou Sama

#311 SickMyDuck

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  • DN, Springwood

Posted 03 June 2017 - 09:56 PM

Hi,

Posted Image

Posted Image

It hangs up and not responding anywhere and anytime it wants.

Please assist.

#312 ChiefTheDOG

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Posted 04 June 2017 - 05:31 AM

i have pretty strong laptop and i still facing thoes crashes

#313 Jirash

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  • DN, Desmodeus

Posted 06 June 2017 - 03:11 PM

1.System
Posted Image

2.Display
Posted Image
Posted Image

3.Where
Cutscene in Quest: Memories of the Fateful Day (Foothills of Black Mountain (50 years ago))

4.When
When I'm trying to talk with pope Terrance and it loads the cutscene, the screen goes black, you cant do anything and after a while you can see the crash reporter.
(The same as Traveler101)

__________________

3.Where
Everywhere

4.When
When I'm looking at my map. I asked my friend to check something for me and he said I have lots of missions in town, but when I'm playing, my map is clean. I know they're here (I can see them when I'm pointing at certain NPC, but when I'm talking with them, there is nothing here).