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Dn Issue And Feedback


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#1 Oracle

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Posted 04 August 2015 - 08:53 PM

Dear Players,

It has come to our attention that many of our beloved players are facing issue with GPK/websites and are shown with many error message that prevented them to access into the game. We will need your assistance in providing the following details so that we can feedback to the DN team and forward it to the developer for evaluation

ISP Provider:
Error Message Shown:
Traceroute Results:

Hope to hear from you soon!

#2 Lamiascale

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Posted 04 August 2015 - 11:18 PM

ISP Provider: M1
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed" and "This webpage is not available, ERR_NAME_NOT_RESOLVED"
Traceroute Results:
Posted Image

#3 DReyn

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Posted 05 August 2015 - 07:02 PM

ISP Provider: XL (Indonesia)
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed"

Pls fix this...
It's been 3 days now I can't play.... (mad)

#4 Tride

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Posted 06 August 2015 - 10:39 AM

ISP Provider: PLDT (philippines)
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed"

we cant also open any cherry credit sites

#5 BladedMoon

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Posted 06 August 2015 - 11:13 PM

ISP Provider: Globe Telecom (Philillpines)
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed"
unable to access the webpage too.

Posted Image

Edited by BladedMoon, 06 August 2015 - 11:23 PM.


#6 Saourie

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Posted 07 August 2015 - 05:39 AM

ISP Provider:  PLDT
Error Message Shown:  Unable to load patch config list.  Launcher initialization failed.
Traceroute Results:
Posted Image

#7 wew01

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Posted 07 August 2015 - 01:07 PM

ISP: Biznet (Indonesia)
Error message: Unable to load patch config list. Launcher initialization failed (e.5), has been over 3 days since the recent maintenance.

Traceroute:
Spoiler

In the office, I am using other ISP and able to log in and play. Meaning that the website and game were made unreachable for Biznet for some reason. While using Biznet, I need to use proxy to gain access the website. So far, nothing has worked to successfully log in the game.

Spoiler

Edited by wew01, 10 August 2015 - 11:26 AM.


#8 SilverDxl

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Posted 07 August 2015 - 02:44 PM

Seems like M1 customer are all blocked?!

M1
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed" and "This webpage is not available, ERR_NAME_NOT_RESOLVED"

#9 ReTseL

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Posted 07 August 2015 - 05:25 PM

hello guys can u do this?
Note: Tested and WORKS for PLDT and Globe users (PH), Cable connections only and not for Wifi or other modem/connections
Posted Image

Edited by ReTseL, 07 August 2015 - 05:27 PM.


#10 BladedMoon

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Posted 07 August 2015 - 08:13 PM

View PostReTseL, on 07 August 2015 - 05:25 PM, said:

hello guys can u do this?
Note: Tested and WORKS for PLDT and Globe users (PH), Cable connections only and not for Wifi or other modem/connections
Posted Image

ive tried that already.. still doesnt work..

#11 Saourie

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Posted 08 August 2015 - 01:22 AM

View PostBladedMoon, on 07 August 2015 - 08:13 PM, said:

ive tried that already.. still doesnt work..

same here

#12 xLorence

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Posted 08 August 2015 - 10:22 AM

Tried the DNS thing and it didn't work. I ended redownloading the new full installer. Everything worked fine.

#13 NatureLover

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Posted 10 August 2015 - 12:25 PM

ISP Provider: M1 Limited (Singapore)
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed"
Traceroute:

Posted Image


I'm able to access this web and the game by changing the DNS setting using the above suggestion, but I understand that it it just a temporary solution. I don't wish to permanently change my connection settings just because some random decides to DDOS DNSea.

#14 Lamiascale

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Posted 12 August 2015 - 10:28 PM

ISP Provider: M1
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed"
Traceroute:
Posted Image

Previously you manage to unblock my ipaddress and i got immunity to the ddos but now i cant load the game again pls help.

Yours Sincerely,
Joseph

#15 NatureLover

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Posted 15 August 2015 - 06:47 PM

View PostNatureLover, on 10 August 2015 - 12:25 PM, said:

ISP Provider: M1 Limited (Singapore)
Error Message Shown: "Unable to load patch configlist, Launcher initialisation failed"
Traceroute:

Posted Image


I'm able to access this web and the game by changing the DNS setting using the above suggestion, but I understand that it it just a temporary solution. I don't wish to permanently change my connection settings just because some random decides to DDOS DNSea.

Dear DN,

I tried logging in as of 15 August 2015. I can log in with no issues. Thanks for the resolution.

#16 Verxsil

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Posted 21 August 2015 - 09:44 PM

Time: 10:00 AM to 11:00 PM
World name: Holywood
Solo or party (include number of party members): Solo or with party still the same
Dungeon/Nest name (if relevant): Every place
Town/Portal name(if relevant): Every place worst map Colosseum
Did you experience extreme latency, disconnection, black screen or crash: Only Extreme Latency
my ISP: Philippines Long Distance Telephone Company (PLDT)
Connection-specific DNS Suffix: N/A
Link-local IPv6 Address:             fe80::a979:ac0a:ac6c:d3d7%11
IPv4 Address:                             192.168.1.2
Subnet Mask:                             255.255.255.0
Default Gateway:                        fe80::213:33ff:fece:4289%11
                                                   192.168.1.1

My ping is always at 280_315 in game its always delaying I cant even play Dungeon/Nest/ worst map PVP anymore before some months my ping was always at 50_90 now its really so bad please help. Thank You!

#17 Verxsil

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Posted 22 August 2015 - 11:47 PM

Time: 10:00 AM to 11:00 PM
World name: Holywood
Solo or party (include number of party members): Solo or with party still the same
Dungeon/Nest name (if relevant): Every place
Town/Portal name(if relevant): Every place worst map Colosseum
Did you experience extreme latency, disconnection, black screen or crash: Only Extreme Latency
my ISP: Philippines Long Distance Telephone Company (PLDT)
Connection-specific DNS Suffix: N/A
Link-local IPv6 Address:             fe80::a979:ac0a:ac6c:d3d7%11
IPv4 Address:                             192.168.1.2
Subnet Mask:                             255.255.255.0
Default Gateway:                        fe80::213:33ff:fece:4289%11
                                                   192.168.1.1

My ping is always at 280_315 in game its always delaying I cant even play Dungeon/Nest/ worst map PVP anymore before some months my ping was always at 50_90 now its really so bad please help. Thank You!

#18 ARCHIMONDE

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Posted 28 August 2015 - 10:36 PM

ISP Provider:Globe tattoo (Ph)
Error Message Shown: none once i select my character it will be then stuck at loading screen of saint haven.
Traceroute Results:

Microsoft Windows [Version 10.0.10240]
© 2015 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert dn.cherrycredits.com

Tracing route to dn.cherrycredits.com [203.116.185.132]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.254.254
  2    15 ms    11 ms    11 ms  10.188.44.163
  3    10 ms    11 ms    11 ms  10.205.255.22
  4    24 ms    20 ms    11 ms  222.127.123.233
  5    32 ms    21 ms    28 ms  120.28.0.10
  6    51 ms    51 ms    52 ms  120.28.0.42
  7    52 ms    66 ms    52 ms  120.28.3.2
  8    62 ms    61 ms    62 ms  203.118.15.181
  9    68 ms    68 ms    68 ms  203.118.2.30
10    75 ms    60 ms    60 ms  an-atl-int10.starhub.net.sg [203.118.15.122]
11    60 ms    60 ms    60 ms  203.116.9.42
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

C:\Users\user>

#19 Verxsil

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Posted 30 August 2015 - 06:43 PM

Time and date of disconnection and lag occurrence
12AM - 11PM or worst 24 hours
ISP or network provider that you're using

Philippines: PLDT Home (DSL)
Which server and channel are you on (West/Greenwood or Spring/Holywood)
Holywood
Location (Which towns or dungeons/nests you were at)
Town, Dungeon/Nest & worst map PVP


#20 SadoYasuto

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Posted 30 August 2015 - 09:19 PM

Why I can't login to my Main ID ?
my other ID can login n play as usual..
please help me ..

I can't enter town at all. When I connected to town, no NPC, No player. And just for few second Disconnected.
I just top up that account recently, with alot of money. Then can't play. Please help me retrieve MY ID.
Second day already... =.=!