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[Notice] Phishing Emails Alert


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#1 Mantou

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Posted 07 October 2015 - 09:26 PM

http://dn.cherrycredits.com/img/news/notice.png


It has come to our attention that an increasing number of players’ accounts are being compromised due to phishing emails. To protect all affected accounts, we have suspended the accounts for now. Please contact our customer service officers if you have been affected. 
http://dn.cherrycredits.com/img/news/news20151007a.jpg
Also, please note that official in-game mails from the DN Team will be accompanied by a watermark at the bottom right as shown below: 
http://dn.cherrycredits.com/img/news/news20151007b.jpg

We would like to remind players that the Dragon Nest and Cherry Credits team will never ask for your account information via in-game mail or email. 


#2 Mantou

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Posted 07 October 2015 - 09:27 PM

Reserved.

#3 Luxtroll

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Posted 07 October 2015 - 09:35 PM

Long story short, if the email itself (in-game or engine) asks for any private or confidential info such as your PW or PIN then its an automatic scam or phishing attempt...

#4 StefSan

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Posted 07 October 2015 - 09:38 PM

I'm rly sad that still many people will fall so easily on these cheap tricks to scam accounts. (:[)

#5 takao1990

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Posted 07 October 2015 - 09:46 PM

I never thought that some players get scammed by that so easily.

Game Moderators will never ask account details since they have access to our accounts by the game database (tense)

Well its a lesson learn to everyone, hopefully the guy who made the scam will get ip ban from DN.

#6 Kaethals

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Posted 07 October 2015 - 10:24 PM

This is also due to the DDOS attacks. Players think that if they do not comply with the email their prized account will be deleted, to fixed the current issue. The only thing that we can do is to educate them. Mostly those who are new to online gaming or to the kids who plays for fun.

#7 Sewayne

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Posted 07 October 2015 - 11:38 PM

I find that email so funny (:D) (:D) , people still fall for that?

#8 ashura06

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Posted 08 October 2015 - 03:04 AM

*feeds mantou (carrot) (carrot) (carrot) (carrot) (carrot) (carrot) (carrot)

Can I also ask about this suspicious blank mails?It has no sender  @___@
many of my friends have been receiving a mail like this too a few months ago...

Posted Image

#9 alaude26

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Posted 08 October 2015 - 06:57 AM

ahmmmm at first my friend's account  had a problem with his character coz it  can't deal any damage to any monster or other character in pvp ..now he cant log in his game account and then we read this post ...i was wondering when will it be fixed ..we didnt play for days to get his first problem fixed and we are expecting that we can play today but what happened is worse than the first one ..

#10 Sora1994

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Posted 08 October 2015 - 07:46 AM

View Postashura06, on 08 October 2015 - 03:04 AM, said:

*feeds mantou (carrot) (carrot) (carrot) (carrot) (carrot) (carrot) (carrot)

Can I also ask about this suspicious blank mails?It has no sender  @___@
many of my friends have been receiving a mail like this too a few months ago...

Posted Image
http://forum.cherryc...60#entry2735288
Mantou has those mails too (:D)

#11 Draconican

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Posted 08 October 2015 - 10:28 AM

Glad that Cherry Credits will finally freeze those affected accounts, Most scammers and hackers usually use hacked accounts to scam/hack anyone :3. (oo;) My cousin spent a lot on this game and his account got hacked via phishing e mails, all of his +12 BDL Set got disassembled when he got his account back. To all DN staffs and Developers thanks for addressing these kinds of issues. (Tho i still suck at Altea's Luck hueee" xD more carrots to Mantou (:D) (:D) (carrot) (carrot) (carrot) (carrot) (carrot) (joe)

-Stay Clam and SPAM Tracking arrows (clap)

#12 Morresey

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Posted 08 October 2015 - 11:27 AM

sad thing is i can't reply those email (:>)

#13 gianne07

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Posted 08 October 2015 - 11:29 AM

View Postashura06, on 08 October 2015 - 03:04 AM, said:

*feeds mantou (carrot) (carrot) (carrot) (carrot) (carrot) (carrot) (carrot)

Can I also ask about this suspicious blank mails?It has no sender  @___@
many of my friends have been receiving a mail like this too a few months ago...

Posted Image

same. had these creepy emails a few months ago. just on a certain one character on my account.

#14 EMJPV03

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Posted 08 October 2015 - 11:41 AM

How to fill up for that (tense) (tense) (tense)

#15 Abelniqht

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Posted 08 October 2015 - 12:15 PM

i forgot my main account's CC info and email, and im not playing for a week, am i still able to play?

#16 Abelniqht

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Posted 08 October 2015 - 12:16 PM

i forgot my main account's email and info, am i still able to login?

#17 Lavaine

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Posted 09 October 2015 - 09:07 AM

Well my Artillery w/ DA Event is Been Scam and Offered me 100kcc inorder to Retrieved it!
I hope my account Will be locked so i wont be Played on Email is N2N.Mikuya@gmail.com well i hope to have it Back ^_^

#18 Wraithling

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Posted 10 October 2015 - 08:59 AM

This may annoy some players, but dear admins, please send the phishing emal reminder say every two months. IMHO there is no such thing as too many reminders on protecting a player's personal security information. Thanks

#19 Velerlis

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Posted 14 October 2015 - 12:43 AM

View Postashura06, on 08 October 2015 - 03:04 AM, said:

*feeds mantou (carrot) (carrot) (carrot) (carrot) (carrot) (carrot) (carrot)

Can I also ask about this suspicious blank mails?It has no sender  @___@
many of my friends have been receiving a mail like this too a few months ago...

Posted Image

View PostMiyouri, on 27 August 2015 - 01:50 PM, said:

Mantou, is it really possible that blank mails (no sender) will get you hacked?

View PostMantou, on 27 August 2015 - 05:44 PM, said:

nope. mantou personally had those mail too, mantou account is still safe ( or maybe coz there's nothing valuable inside).
to make you guys feel less paranoid, the issue have been reported to the developers and waiting for their reply~

So what did developers say about those blank mails?

#20 Luxtroll

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Posted 14 October 2015 - 04:32 PM

Mantou just a question,

Only the management and by that ED, CC, and GM's are the only one's can include a signature / watermark on the in-game mails right?

Edited by Luxtroll, 14 October 2015 - 04:32 PM.