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Missing Characters After Account Binding


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#21 VictorSAlves

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Posted 17 March 2016 - 07:37 AM

I don't have my chars too

id victoralves
ign: VictorAlves
VictorKenway
VictorSinx

#22 L0oLy

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Posted 17 March 2016 - 11:33 PM

personal support give some favor out there seem already passed more than 24 hours and no response blow the disappearance of my chars on account mirindoloco2
main character L0oLy

#23 L0oLy

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Posted 17 March 2016 - 11:40 PM

I have same problem has disappeared mirindoloco2 all chars

#24 achernar

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Posted 18 March 2016 - 01:39 AM

i have same problems no char ...

#25 ChaotiX

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Posted 18 March 2016 - 02:50 AM

As we all know the process is not binding in any case was successful, which resulted in the loss of characters of our accounts. This accident continues for the second day, I understand that Gm staff try to do as much as possible in this situation. I would like to know more or less when we can expect to deal with this situation. Spare us valuable events :(

#26 Atolli

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Posted 18 March 2016 - 03:42 AM

From what I understood they told the affected players to give them their ingame names of all the missing characters.

You can either contact the support directly or write the names in this forum thread: http://forum.cherryc...ccount-binding/

#27 SewaddleTD

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Posted 18 March 2016 - 11:20 PM

My characters :
SewaddleTD
SewaddIeTD (with the L as an i)
CiaranTG
CiaranTD
CiaranCE
SewaddleTP

Edited by SewaddleTD, 20 March 2016 - 10:15 PM.


#28 SliceDancer

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Posted 19 March 2016 - 02:10 AM

I binded my cc to dneu,logging as my dneu acc,and what?I got no chars,even tho I gave IGN's of my chars 2 days ago,cc PLEASE give me my chars.Because we are losing our event rewards and other things.I know that you do everything you can,but...return auto-login fast,most of steam users can't even log in and someone can't even run the game...

#29 OsmerSuarez

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Posted 19 March 2016 - 03:01 AM

Me 2 i lost my 6 chars  but i donĀ“t know what can i do to  get  my chars pls help
id: osmer115
e-mail: osmer115@hotmail.com

#30 CCHelper

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Posted 19 March 2016 - 03:15 AM

Hi there,

An investigation has been made regarding the issue and it has been posted here on this thread.
The problem should have been fixed.
If you're still encountering this issue kindly send a ticket via Cherry Messenger so that relevant assistance can be provided!


Cheers.

#31 maxxec

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Posted 19 March 2016 - 01:24 PM

hoping to migrate my account DNEU, I decided to create a new account in CherryCredits! Using the same user login, e-mail I had in the US.
to disconnect the game and return, my characters have been replaced by the EU and CC my character is not found.
Login: maxxec
character missing: Eff assasins- raven lvl 84
sorry for my English so bad, I speak Spanish

#32 CCHelper

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Posted 19 March 2016 - 01:45 PM

Hi there,

An investigation has been made regarding the issue and it has been posted here on this thread.
The problem should have been fixed.
If you're still encountering this issue kindly send a ticket via Cherry Messenger so that relevant assistance can be provided!


Cheers.

#33 Sherianna

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Posted 19 March 2016 - 06:58 PM

Hallo.
I binded my account March 11(not 16.03), but i have problem with Missing/empty Character List. And binding my account was successful.
When you fix it?  Posted Image

#34 eduardplay41

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Posted 19 March 2016 - 10:32 PM

Hello ! Im playing DN from steam . When i downloaded last update i cant log in my account it says : Login error and crashes . Is it fixable ? Please help me am 17 lvl Monk . Sorry for my english i didnt speak well

#35 CCHelper

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Posted 19 March 2016 - 11:14 PM

Hi there,

Kindly send a ticket to Cherry Messenger or gardener@cherrycredits.com so that relevant assistance can be provided.


Cheers.

#36 maxxec

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Posted 20 March 2016 - 02:57 AM

View PostCCHelper, on 19 March 2016 - 01:45 PM, said:

Hi there,

An investigation has been made regarding the issue and it has been posted here on this thread.
The problem should have been fixed.
If you're still encountering this issue kindly send a ticket via Cherry Messenger so that relevant assistance can be provided!


Cheers.


(T.T) (T.T) (T.T) (T.T)
Excuse me, but my problem persists. I will try to speak also for cherry messenger

#37 Aryaa01

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Posted 20 March 2016 - 07:10 AM

I need help
when I enter my account " Leana65 " in dragonnestEU me one lvl character and
I remember my character appears SEA ..
I had a sorceress in the EU and arquera , please solve this :c

#38 maxxec

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Posted 21 March 2016 - 06:32 PM

to migrate my account EU, they replaced my characters! and that uses the same data login / e-mail. I took four days without being able to enjoy the game and losing days of events for this reason.
eh already sent several reports on the forum and cherry messenger and I have no definite answer! or solution

Login user: maxxec

Missing Character: Efec- Assasins/Raven lvl 85 or 84


sorry for my English so bad

#39 virgo31

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Posted 25 March 2016 - 11:41 PM

DRAGON NEST EU - my IDs - virgo31 -  email.. irfan34@yandex.com - I save
I can not enter the game , is not registered ,

my ID says I have "virgo31" accounts, but Cherry is not registered

#40 balles5

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Posted 27 March 2016 - 12:35 AM

I binded my account and i only have 1 of my 3 chars... Even tho i sent a ticket. What should I do? i want my chars back :(.
IGN EU: Ballesteros

chars: Jechtaa- archer ( the only i have now )
Jechtt - Warrior
And i have a Kali that actually i dont remember the name.

I want them back pls..