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Missing Characters After Account Binding


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#41 Asami

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Posted 28 March 2016 - 12:42 AM

One of my chars: Asami.

#42 civafu

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Posted 28 March 2016 - 04:40 PM

Hi,

View PostMantou, on 16 March 2016 - 11:43 PM, said:

For those who are facing issue with Empty Character list, please make sure that:

1. You have successfully bind your DNEU Account to CC account
2. You are logging into the game with your DN EU LOGIN ID

If that's your issue, post here with your IGN (no need to post login, just post IGN(s) as stated in the main post)

#43 DandyDen

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Posted 03 April 2016 - 02:59 AM

Hi,

I just came back to DN EU after about three/four months.

What happened to all of my characters and my items? When I login, there's nothing there.

I spent so much money on this game and now it's all gone?

Is there an explanation for this at all? Will I get my characters back?

Thanks.

#44 CCHelper

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Posted 03 April 2016 - 12:52 PM

Hi DandyDen,

Kindly provide us with the IGNs of your missing characters here so assistance can be provided to you. :)

Thanks!

#45 SewaddleTD

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Posted 03 April 2016 - 06:48 PM

Ive posted my character names  waited... and my characters are still not there yet.. its been 2 weeks can any MOD/GM help me get my character back as i want to use them again can you please fix this?

#46 bleach550

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Posted 04 April 2016 - 05:29 PM

been waiting since the 16th sending tickets/ replying to them and im still waiting on something useful to happen for me to get my accounts working properly, does anyone else like me still waiting for there account to work again ? as it stands iv lost 100s or pounds from my account data vanishing and since my dragon nest eu account shares the same email as this really old cherry credits account that i dont now the info for so im unable to bind it since the accounts locked and i cant change the email cos it requires the info which i dont have lol

anyone else had this issue ?

i have 2 dn eu accounts cos from wen it was 4 characters at most and atm one of the accounts are working but it has the other accounts ID and the other account that those characters should be on is empty lol waiting for weeks for the help but im never getting anything useless :\ any other player had this problem but was able to give it ?

#47 CCHelper

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Posted 04 April 2016 - 11:44 PM

Hi bleach550,

Kindly provide the IGNs of your missing characters here.

Thanks! :)

#48 dEZIBL

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Posted 08 April 2016 - 10:31 PM

Dear Cherry.

i find out one of your posts that telling if i have a missing characted i supose to let you know but the thing is that i already made a character in the empty account and i didnt know anything about that i need to choose DNEU well what can you do to help me with that?

please try to provide help with that.

#49 NadieLoveYou

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Posted 08 April 2016 - 11:47 PM

Уже через месяц из них , я пытался связаться со службой поддержки , но не смог найти , где написать : D, что мне делать?

Снасти Master - NadiaLoveYou 90 ур
Волшебница - PolinkaLoveYou 80 ур

Логин ID: Anfisochka12345

#50 jonath

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Posted 13 April 2016 - 08:10 AM

Hola a todos. mi motivo es que;
tengo un problema en mi cuneta de dragon nest eu, cuando entro al juego me pide una segunda contraseña que e
olvidado quiero saber si me podrian restablecer mi contraseña la segunda de cuatro digito para poder entrar al juego
de drgon nest eu,que la e olvidado me gustaria seguir jugando porque amo el juego, me gustaria que me hiceran el favor de
mandarme el pin de 4 digito a mi correo o que me lo restablescan lo ante posible ya que quiero estar al dia de los evento restande
y lo que esta al dia en esta semana se lo agradeceria mucho. mi ID de el juego es maxter12 y mi correo eletronico es: fairyfare_07@hotmail.com
espero tener noticia lo antes posible y pase buenta tarde. att; maxter12

#51 hymperion

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Posted 20 April 2016 - 08:47 AM

the follow name's is my character's mane.

akira_02=    raven lvl
-kotonoha-= dark summoner lvl 90
ligthsoldier= warrior lvl 90
darkhanz=   dark avenger lvl 80
-kuroki-=   seleana lvl 90
valkyrie lvl 90 ( i forget my valkyrie mane) TT-TT she have a black dragon legendari set with weapon at lvl 6 and an armor at lvl 5-6

#52 CCHelper

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Posted 20 April 2016 - 10:52 PM

Hi hymperion,

Did you bind your account yet? If yes and your characters are missing, kindly post your IGNs here.

Thanks!

#53 dEZIBL

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Posted 21 April 2016 - 09:09 PM

Well the topic say basicly all can someone help me and tell me what to do? my account is empty with no character in it and i hear about some big change with Cherry and DN EU please help me fix it,

Also i made some new character there to check that out.

Thank dEZIBL

#54 CCHelper

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Posted 22 April 2016 - 02:00 AM

Hi dEZIBL

Did you bind your account yet? If yes and your characters are missing, kindly post your IGNs here.

Thanks!

#55 Zay

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Posted 22 April 2016 - 01:24 PM

View PostCCHelper, on 22 April 2016 - 02:00 AM, said:

Hi dEZIBL

Did you bind your account yet? If yes and your characters are missing, kindly post your IGNs here.

Thanks!

Is this thread still active? The latest reply from any admin was weeks ago (shame)

#56 billys4u

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Posted 28 April 2016 - 01:00 AM

I had to go online about 2 or 3 months ago and now when i logged in all my characters missing

#57 billys4u

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Posted 30 April 2016 - 10:51 PM

I already bind my account but nothing happened plz help my id is billys4u and i have 2 characters 1 dark avenger named Takash1X and another one warrior with similar name i think but i can't remember cause i created him and waited for dark avengers creation to start.

#58 CCHelper

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Posted 01 May 2016 - 12:17 AM

Hi billys4u,

Kindly post your missing characters' IGNs here.

Thanks!

#59 billys4u

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Posted 02 May 2016 - 02:14 AM

hello CCHelper thanks for your information ^.^

#60 rickh18

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Posted 09 May 2016 - 05:27 PM

Hey,
i started playing DN again, i play on steam, i made a cherry acc, and connected it with my steam acc.
(560+) hours playtime. But the problem is that when i came on DN ALL OF MY CHARACTERS are gone ( lvl 80 and 90chars).... HELP?!

lvl 90 Assassain Xeonatix
lvl 80 Blade dancer -Xeonatix-
lvl 80 Gladiator xFireBlade

i have more but since i havent played in a while i dont remember all the names and lvls..

Edited by rickh18, 10 May 2016 - 08:07 PM.