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Missing/empty Character List After Account Binding


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#701 Kaiton

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Posted 07 January 2017 - 07:13 PM

EU ID: - id removed -


IGN: Szaach (93 lvl raven)

Edited by YamiZero, 09 January 2017 - 10:09 AM.
personal information (id) removed


#702 YamiZero

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Posted 09 January 2017 - 10:11 AM

Everyone please take note, you only need to provide character names, do not include your ID in your posts. Just make sure you're logging into the game using your game ID as explained in the initial post.

#703 Flare89

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Posted 09 January 2017 - 01:07 PM

Steam used to do the auto-login. Now it shows an empty account. I don't have the old name, nor password anymore, after losing part of my hard drive.

OmegaSun lvl 80

LambdaFlare lvl 80

EpsilonHorizon lvl 80

and bunch of other post-wipe characters.

A year ago I won the contest "do you even emote?!" and sent the rewards to the character first mentioned here.

The forum account is all I have left to prove it's my account.

Is there anything that can be done?

#704 YamiZero

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Posted 10 January 2017 - 01:34 AM

View PostFlare89, on 09 January 2017 - 01:07 PM, said:

Steam used to do the auto-login. Now it shows an empty account. I don't have the old name, nor password anymore, after losing part of my hard drive.

OmegaSun lvl 80

LambdaFlare lvl 80

EpsilonHorizon lvl 80

and bunch of other post-wipe characters.

A year ago I won the contest "do you even emote?!" and sent the rewards to the character first mentioned here.

The forum account is all I have left to prove it's my account.

Is there anything that can be done?

I recommend trying to recover your Steam log in information, there should be options for that on the Steam website. Perhaps your information can be sent to your email. It's also probably better if you contact support about this directly by sending a ticket. If they can figure out your ID using the character names, they may be able to send a password reset to your email as well.

#705 Onet

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Posted 27 January 2017 - 09:54 AM

I don't quite remember all my character's information:

Bottle
Onet

Cheers.

#706 Hyeras

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Posted 18 February 2017 - 09:34 PM

I binded my account, but...still empty List!

IGN: Hyeras (Obscuria Lvl 83)

#707 Hyeras

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Posted 21 February 2017 - 09:38 PM

Hello? anyone can help me?
I binded my account, but my chars...still empty List!

IGN: Hyeras (Obscuria Lvl 83)

#708 Neolia

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Posted 23 February 2017 - 01:38 AM

For that you should send a message to the Support, explaining your situation.

Here's the link : https://exchange.che...essenger/create

#709 Hyeras

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Posted 23 February 2017 - 06:52 AM

But I already sent, it's goint to be a ween and nothing yet! (T.T) (sob)
But I already sent it, it's going to be a week and nothing yet

#710 DancingStar

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Posted 14 March 2017 - 09:35 PM

Hi,

If i log in with the new cherry data my chars are GONE, while if i log in with the old DN EU data it tells me: "Unknown error Contact Cherry messenger".

I don't remember all the characters names inside each account cause i can't log in..there should be a:

oOPriscillaOo
oOSelinaOo

each one in a different account. I can provide ID and Pass if needed (via pm)

Also the support ticket request on the site doesn't work and i couldn't contact any gm, admin ..

Pls let me know as soon as possible...
Regards