I think it was quite clear and not contradictory at all. The game Terms and Conditions
2.1 Registration of Cherry Account.
Each User is only entitled to One Cherry Account. You must use your personal identification information, NRIC, National Security Number or any other form of information which is deem verifiable using photo documentations and recognized legally by the country of issue.
Despite this being stated, like Mantou explained
Mantou, on 02 June 2016 - 02:01 PM, said:
CC's stance on this policy is pretty passive. We won't actively search for multi accounts and ban them for the sake that this policy is there. Unless for a purpose (like known hacking activities, syndicate-based gold selling activities reported), we basically don't really touch multi accounts users.
This does not mean that CherryCredits supports the creation of multiple accounts, in accordance to the Terms and Conditions (see above) they stated. Just like Dessert
Dessert, on 02 June 2016 - 08:34 PM, said:
CC does definitely not support multi accounting.
Which also means that any multi-accounting is eligible for a ban, whenever CherryCredits well so pleases.
But what this really comes down to is that apparently the Terms and Conditions, Abuse Policy, (and Forum Rules and Guidelines) are not clearly written or communicated for players to understand and causes confusion. I won't disagree on that.
What was said previously by other publishers obviously no longer has effect unless stated so by CherryCredits. Players are right inquire about it, and an official or clear statement should be released to them, not punishing them for the time of confusion which was caused by CherryCredits negligence on the matter.
Weapon7, on 03 June 2016 - 12:39 AM, said:
Btw just as a little anecdote and question, CC also seems to support selling items for cash or how do you explain that CC approves threads with this purpose? Sorry this is another issue, but as I started this thread I wouldn't mind if you would derail it with your answer, in case it's refering to this little question.
You cannot sell game items for "cash" (e.g.
money or currencies outside of the game). To be specifically clear, you may trade cash-shop items for in game currency or materials, and you do so on your own risk, as CherryCredits does not recommend making trades which are scam-sensitive (e.g.
not using the Trade House), and does not, or provides limited support on these "risky" trades.
I've previously personally spoken about this with CherryCredits representatives and in addition made suggestions for doing something about the situation of these scam-sensitive trades.