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100 Geraint Coins Lost.


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#1 Kappacitor

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Posted 02 April 2017 - 12:50 AM

Hello cherry credits.
I'm sorry to bother you, but I was shopping with my geraint coins today and I bought a [hero] geraint and I didn't receive it and lost the 100 coins. Would really appreciate some help with this.
Thanks.

Client: EN
Client version:192
Time: Around 5 PM
Character name: Dongeritos
Character level: 93
Class: Moonlord
Server:

Desmodeus


Location: Channel 6 Geraint store
Frequency of error: Not sure

Description:
Reproduction steps:
1. - Went to the geraint store and exchanged a geraint hero for 100 coins (It was sealed and it was exchanged successfuly idk how).
2. - Received 100 Geraint coins.
3. - Bought Geraint hero for 100 coins.
4. - Searched for the hero in my inventory and never found it.
5. - Checked the coins in my inventory and they were gone.

Expected result: Geraint Hero in my inventory and 100 coins gone.
Actual result:   No geraint hero in my inventory and 100 coins gone.

Edited by Kappacitor, 02 April 2017 - 05:17 AM.


#2 YamiZero

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Posted 04 April 2017 - 12:00 AM

Have you sorted your inventory to make sure you have not received it?

If you're unable to located your [Hero] Geraint, it's best to contact support regarding your missing item and include this may be a game bug, referring to your topic here.