Jump to content


[Notice] Cash Shop Error


  • Please log in to reply
32 replies to this topic

#1 Skragon

Skragon

    Moderator

  • Moderator
  • 1342 posts

Posted 11 April 2017 - 03:07 PM

http://dn.cherrycredits.com/img/news/notice.png

Dear Players,

Some of you may be facing issues with the cash shop, where you did not receive the items that is purchased with CC.

Rest assure that we are aware of this issue and the DN team are working on a fix as we speak.

If you did not receive your items after purchasing them from the cash shop, kindly send in a ticket to Cherry Messenger and we will credit the missing items once we have confirmed the purchased.

We sincerely regret any inconvenience caused


#2 Skragon

Skragon

    Moderator

  • Moderator
  • 1342 posts

Posted 11 April 2017 - 03:08 PM

Reserved.

#3 icefreeze889

icefreeze889

    Member

  • Members
  • PipPip
  • 889 posts
  • lheckz
  • DN, Springwood
  • NEOPHOENIX

Posted 11 April 2017 - 04:14 PM

Hello, I don't know if my problem falls in this category. I can't top up CC using my paypall for a few weeks already. I called my bank and they said that my account is working fine. I also have more than enough funds in my bank.

#4 Skragon

Skragon

    Moderator

  • Moderator
  • 1342 posts

Posted 11 April 2017 - 05:18 PM

View Posticefreeze889, on 11 April 2017 - 04:14 PM, said:

Hello, I don't know if my problem falls in this category. I can't top up CC using my paypall for a few weeks already. I called my bank and they said that my account is working fine. I also have more than enough funds in my bank.

Hi icefreeze889,

Is there any screenshots that you can provide to help us with your issue? Or is there any error message that happened when you tried to Top-up CC using Paypal?

#5 icefreeze889

icefreeze889

    Member

  • Members
  • PipPip
  • 889 posts
  • lheckz
  • DN, Springwood
  • NEOPHOENIX

Posted 11 April 2017 - 05:33 PM

View PostSkragon, on 11 April 2017 - 05:18 PM, said:

Hi icefreeze889,

Is there any screenshots that you can provide to help us with your issue? Or is there any error message that happened when you tried to Top-up CC using Paypal?

I don't know how to attach file here, but it says "Transaction Failed." ...

#6 IamRokuro

IamRokuro

    Member

  • Members
  • Pip
  • 2 posts

Posted 11 April 2017 - 06:42 PM

왜 내가 현금 가게에서 살 수없는거야? Please kindly fix this issue ASAP im really tired and pissed in this issue.

#7 TsukiNoMe

TsukiNoMe

    Member

  • Members
  • Pip
  • 7 posts
  • imGAB1003
  • DN, Greenwood

Posted 11 April 2017 - 07:50 PM

Im still getting "Unknown Error" upon purchasing on cash shop. THIS REALLY REALLY S**CKS. Everytime I contact cherry messanger I'm always getting a reply that you are all aware of the issue . Yes its true you are aware of the issue but cummon' its been 2 weeks now. Hell I'm getting really tired of reporting.

#8 ddawid12345

ddawid12345

    Member

  • Members
  • PipPip
  • 44 posts
  • DN, Holywood

Posted 11 April 2017 - 08:23 PM

Hello im still getting Unknown Error Like others i think they are not to gonna fix this they scam us its 2 weeks issiue its not forgetable such a big company got issiues not fixable i think we need sign pettition Measure the probes

#9 Niiten

Niiten

    Member

  • Members
  • Pip
  • 1 posts
  • DN, Westwood
  • Escalion

Posted 11 April 2017 - 08:32 PM

View PostTsukiNoMe, on 11 April 2017 - 07:50 PM, said:

Im still getting "Unknown Error" upon purchasing on cash shop. THIS REALLY REALLY S**CKS. Everytime I contact cherry messanger I'm always getting a reply that you are all aware of the issue . Yes its true you are aware of the issue but cummon' its been 2 weeks now. Hell I'm getting really tired of reporting.

I'm having the same issue as well. I never really concerned myself with these measures and usually wait until the bugs are fixed. This, however, is unacceptable. It's been two weeks now and after multiple reports, they just managed to fix it for just one day. Not only were their action to my problem temporary, these system-generated replies was all I got. They did not even mention if they did fix it on cherry messenger nor gave an ETA.

#10 DecadeKenax

DecadeKenax

    Member

  • Members
  • Pip
  • 2 posts

Posted 11 April 2017 - 09:22 PM

Good Evening,


Im also getting an Error everytime i attempt to purchased CC items like in the daily sales tab keep getting DC when Error appears....

#11 jasonch

jasonch

    Member

  • Members
  • PipPip
  • 35 posts
  • Tormero
  • DN, Westwood
  • TreeSanctuary

Posted 11 April 2017 - 10:42 PM

I've just realized today that since I started playing the game last November 2016, there is not a week that we didn't experience errors and bugs. And I'm not even exaggerating. Hahaha!

#12 icefreeze889

icefreeze889

    Member

  • Members
  • PipPip
  • 889 posts
  • lheckz
  • DN, Springwood
  • NEOPHOENIX

Posted 12 April 2017 - 03:59 AM

Thank you Skragon for the fix, I can top up now!

#13 xknightx

xknightx

    Member

  • Members
  • Pip
  • 1 posts

Posted 12 April 2017 - 09:24 AM

Hello, Moderator,when i did the top up cc, for the first time the cc purchased , but in second times it tell me purchase sucessfully. since 12 hours has been passsed, i still did not receive the cc. could help me fix this problem.

#14 Azeshi

Azeshi

    Member

  • Members
  • PipPip
  • 58 posts
  • Eurobeat
  • DN, Westwood
  • None

Posted 12 April 2017 - 01:34 PM

2 Weeks still counting for 1 month or even a year..

#15 Tir4missu

Tir4missu

    Member

  • Members
  • Pip
  • 2 posts
  • Tir4missu
  • DN, Holywood
  • KAOS

Posted 12 April 2017 - 08:38 PM

I still cannot buy from cash shop
please solve this issue

#16 Ren

Ren

    Member

  • Members
  • PipPip
  • 16 posts
  • IceZhing
  • DN, Westwood
  • One

Posted 13 April 2017 - 02:14 PM

View PostTir4missu, on 12 April 2017 - 08:38 PM, said:

I still cannot buy from cash shop
please solve this issue

im also experiencing this problem..

#17 RMBlue97

RMBlue97

    Member

  • Members
  • Pip
  • 1 posts

Posted 15 April 2017 - 05:16 PM

I've been waiting for a month now for this bugged to be fixed!... dissapointed :(

#18 coolnickname

coolnickname

    Member

  • Members
  • Pip
  • 2 posts

Posted 17 April 2017 - 04:33 PM

Posted Image
i cant purchase items from the cash shop using CC pls help

#19 xaxaquills

xaxaquills

    Member

  • Members
  • Pip
  • 4 posts

Posted 17 April 2017 - 10:15 PM

'unknown error' when i try to purchase from cash shop :v

#20 CCHelper

CCHelper

    Moderator

  • Moderator
  • 3640 posts

Posted 17 April 2017 - 11:57 PM

Hi players,

What item were you trying to purchase before experiencing an error?