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[Notice] Cash Shop Error


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#21 JoeLegend

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Posted 18 April 2017 - 03:25 AM

Hello, any item that I try to buy, I got the message " unknown error " and the game crash ....

#22 darkA

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Posted 18 April 2017 - 12:34 PM

View PostCCHelper, on 17 April 2017 - 11:57 PM, said:

Hi players,

What item were you trying to purchase before experiencing an error?

Hi, my friends and i is also having this problem. Purchasing all items is the same. Unknown error, contact cherry messenger and dc once you press ok since the update 3 weeks ago. Please help.

Edited by darkA, 18 April 2017 - 12:38 PM.


#23 jefzkey1992

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Posted 18 April 2017 - 07:10 PM

Hi good Evening  i have problem in my Dragonest  when i login after 2 minutes got automatically exit  i'm a new player

#24 TsukiNoMe

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Posted 18 April 2017 - 07:10 PM

Hi guys,

Just wanna share some sort of resolve for the "Unknown Error" during purchasement on cash shop.

I've read some comment on other topics regarding this issue


   AlteasNeko


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    Posted 14 April 2017 - 12:43 PM
    I may have found something that can help some of you guys.
    I had this problem too and I figured it may somehow be my connection and long distance to the server.

    I used a VPN program to temporarily change my ping to Singapore and then my cash shop worked without a problem. When I try again without the vpn program, error arrises again.

    So at least in my case, it was the location and connection to the server that caused the problems.


    this perfectly works. I tried downloading Avira Phantom VPN and it fixed my issue.

    Edited by TsukiNoMe, 18 April 2017 - 07:11 PM.


    #25 coolnickname

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    Posted 19 April 2017 - 11:32 AM

    View PostCCHelper, on 17 April 2017 - 11:57 PM, said:

    Hi players,

    What item were you trying to purchase before experiencing an error?
    Rubinarts box

    #26 xaxaquills

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    Posted 19 April 2017 - 10:56 PM

    View PostCCHelper, on 17 April 2017 - 11:57 PM, said:

    Hi players,

    What item were you trying to purchase before experiencing an error?
    tried purchasing daily altea box sale and magnifying glass.

    #27 Meguuumiin

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    Posted 20 April 2017 - 08:22 PM

    When will this "Unknow error will be fixed" ?

    #28 IceMichiho

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    Posted 21 April 2017 - 04:43 AM

    Oh My
    How long r u guys gona fix this problem????
    Its been so many days since the problem occur and I am still getting this unknown error !!!
    Can't even buy a single thing !!!
    (mad) (mad) (mad)

    #29 kanchai

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    Posted 21 April 2017 - 10:37 AM

    Sorry, the nickname(Title)of the character does not show the unique name of Howardino. This is just a single do not show all the nicknames(title).

    Can you fix it for me?


    Posted Image



    #30 Fadlin

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    Posted 21 April 2017 - 06:54 PM

    Hey.Im getting unknown error when i try to buy item use CC.How to fix it?

    #31 RoyCSC89

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    Posted 22 April 2017 - 12:32 AM

    I'm having Cash Shop error again after purchase. It was fixed last week i think but now its back =/
    Please advice when will this issue be fixed...
    Posted Image

    Posted Image

    Edited by RoyCSC89, 24 April 2017 - 08:04 PM.


    #32 DeviLKraz

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    Posted 24 April 2017 - 04:04 AM

    Well this is my first time top up in game in my whole life, Since I think DN is a good game so I thought i should try it but whats up with THE ERROR THAT KEEPS COMING OUTTA MY SCREEN AND KICKS ME OFF DA GAME? Is this how youre gonna treat us? your CUSTOMERS? Ive seen the forums and thread, people are getting tired of this poorly delivered service. Enuf with lags and dcs you make us going through every single day! I dc like 5 times per day just to have a DQ after the rune nest update. Enuf k ? Just fix this cc shop let us play with peace. Judging by the period taken to fix this (2 weeks as i have read above) .. Anyone could say youre not doing a very good job here.

    #33 Ryoutaroz

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    Posted 24 April 2017 - 11:52 AM

    View PostCCHelper, on 17 April 2017 - 11:57 PM, said:

    Hi players,

    What item were you trying to purchase before experiencing an error?

    Storage Expansion Slot (30 slot) (using discount coupon) and Adventurer Bag Expansion Slot (30 slot) (using discount coupon too).
    Already sent a ticket but still no response (T.T)

    Edited by Ryoutaroz, 24 April 2017 - 11:53 AM.