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Can't Access To The Forum "account Issue"


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#1 Shamya

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Posted 18 April 2017 - 12:06 AM

Hello

I played Dragon Nest EU like 2-3 years ago and i wanted to continue to play with my account but i got 2 problem :


1) I wanted to post on Account Issue but when i try to go on this forum, this message appears :
Oops! Something went wrong!


[#10118]
We could not find the partial registration record, or your member account. Please notify an administrator.

2 ) I have forgot the password of my Dragon Nest EU account (i still remember the login and the e-mail)

I tried to make a "forgotten password ?" procedure on the Dragon Nest Web site
here : https://dneu.cherryc...m/binding/login

and when you click on "forgotten password ?" message you are re-directed
here : http://ingame.dragon...t_password?id=2

I write the User Name and E-mail but i never got a e-mail from Dragon Nest or Cherry Credit, and the e-mail adress help@dragonnest.eu doesn't work

What i'm supposed to do ? i want to get my password back and link my Dragon nest account with this Cherry account (i just created this account yet)

#2 YamiZero

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Posted 18 April 2017 - 01:12 AM

View PostShamya, on 18 April 2017 - 12:06 AM, said:

Hello

I played Dragon Nest EU like 2-3 years ago and i wanted to continue to play with my account but i got 2 problem :


1) I wanted to post on Account Issue but when i try to go on this forum, this message appears :
Oops! Something went wrong!


[#10118]
We could not find the partial registration record, or your member account. Please notify an administrator.

2 ) I have forgot the password of my Dragon Nest EU account (i still remember the login and the e-mail)

I tried to make a "forgotten password ?" procedure on the Dragon Nest Web site
here : https://dneu.cherryc...m/binding/login

and when you click on "forgotten password ?" message you are re-directed
here : http://ingame.dragon...t_password?id=2

I write the User Name and E-mail but i never got a e-mail from Dragon Nest or Cherry Credit, and the e-mail adress help@dragonnest.eu doesn't work

What i'm supposed to do ? i want to get my password back and link my Dragon nest account with this Cherry account (i just created this account yet)

Please see this pinned topic. You may contact support regarding further account issues, as these are private and are generally not handled over the forums.


// Topic moved to Account Issues.