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Cherry Account Authentication Failed..

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#1 iSegway



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Posted 27 April 2017 - 10:24 PM

So im planning to play in DN again after a bit of rest.. my last log was in september 2016. it locked then and i unlocked it following the insturction. so now imm gonna play again.. installed the game check my cherrycredits account and saw my account is still activated.. but then when i tried to login i got that error. even if i use my email to login but it still persist.. i changed my ID and pass too. but still the same. what should i do? can someone help me? thanks in advance..

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#2 CCHelper



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Posted 28 April 2017 - 04:20 PM

Hi iSegway,

Kindly check your email on how to unlock your account!

Thank you.

#3 Segway



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Posted 01 May 2017 - 01:53 PM

i already send a ticket on support.. and already replied once.. but how long does it take to have a reply on my ticket again? it said i need a picture of my identification and i already sent it 4days ago but still no reply.. im itching to play again. and btw i think it wasnt locked because i already unlocked it last september 2016 and when i go to my cc account it says the account is activated..