70 replies to this topic

[Meytal]

how about the altea discount coupon?

[atom100]

i also want to know if gatcha discount coupon is eligible to this promo.

[jesam13]

Purchase of DNP Vouchers are counted on this promotion?

[LizMenezes]

Cool

[xRavenXD]

mk0127, on 19 May 2017 - 11:17 PM, said:

Yes you are right, and this time the inflation would be larger

Nah, the supplies of currency/gatcha rare items is increasing, so probably, the demand for it will be decreasing. So the TH prices should decrease due to more trade competitors.

[mk0127]

The answer to all the question, Yes, it count . as long as u used CC to purchase it .

[Lordghe]

mk0127, on 20 May 2017 - 12:22 PM, said:

The answer to all the question, Yes, it count . as long as u used CC to purchase it .

this

its said on the first post right?

Skragon, on 19 May 2017 - 07:14 PM, said:

There is no limit to the DNP you get back and NO limit to what you can purchase this weekend for ultimate savings! Get your 100% DNP-Rebate from 20 May 0000HRS to 21 May 2359HRS (GMT+8), when you purchase ANYTHING in the Cash Shop with CC during this event period. With no limit to how much you can get back this weekend, this is THE promotion that you won’t want to miss!


Note*
- Rewards will be credited at the end of the event by 23 May 2359HRS (GMT+8).

Example
GM Fosx purchased 10x Altea’s Gacha Box stack which cost 9,000CC.
GM Fosx will be rebated with 9,000 DNP.

 
Terms and Conditions:
• The Promotion will start on 20 May 0000HRS and end on 21 May 2359HRS.
• Purchases will be counted on character basis but will be credited on account basis.
• When purchased as a gift, the player who receives the rebate will be the buyer (the one who purchase the cash item.)
• Rebates will be directly credited to your DNP amount.
• Purchases made using DN points (DNP) are NOT eligible for this event.
• Rewards will be given based on the account used to participate in the event.
• Rebates will be credited to all eligible accounts on 23 May before 2359HRS.
• Rewards that are not collected and have expired will not be reimbursed.
• All timings stated are in the GMT+8 time zone.
• Any character that has been banned due to infringement of game abuse policies during the event or reward period will not be compensated
• Any disputes will not be entertained 1 month after the date of accreditation of event rewards.
• Terms and conditions are subjected to change without prior notice.

you spend CC, you are eligible for the promotion

u used those gacha coupons, u spent 4950 CC u get 4950 DNP as a rebate

how hard issit?

[mk0127]

Lordghe, on 20 May 2017 - 12:34 PM, said:

this

its said on the first post right?



you spend CC, you are eligible for the promotion

u used those gacha coupons, u spent 4950 CC u get 4950 DNP as a rebate

how hard issit?

Yeah , but there are still alot of questions in the comment section

[atom100]

Lordghe, on 20 May 2017 - 12:34 PM, said:

this

its said on the first post right?
mod clarification would be nice since they excluded coupons on gatcha buy 1 take 1 promo. they don't usually gatcha in this type of promo, now if we use coupon and they don't give us rebate will you compensate us?


you spend CC, you are eligible for the promotion

u used those gacha coupons, u spent 4950 CC u get 4950 DNP as a rebate

how hard issit?

it would be nice if mods would clarify it,they excluded gatcha coupon in gatcha buy 1 take 1 promo. they don't usually included gatcha in this kind of promo. now if we use coupons and they didn't give us rebate will you compensate us.

Edited by atom100, 20 May 2017 - 03:29 PM.

[Bumper]

atom100, on 20 May 2017 - 03:22 PM, said:

it would be nice if mods would clarify it,they excluded gatcha coupon in gatcha buy 1 take 1 promo. they don't usually included gatcha in this kind of promo. now if we use coupons and they didn't give us rebate will you compensate us.

There's a reason why this kind of "promo" is done on the weekends.
Just an excuse to not give a d*mn about queries since it's not their working days.
Mods can't do sh*t without confirmation from CC.

[atom100]

Bumper, on 20 May 2017 - 06:10 PM, said:

There's a reason why this kind of "promo" is done on the weekends.
Just an excuse to not give a d*mn about queries since it's not their working days.
Mods can't do sh*t without confirmation from CC.

they do respond to gatcha buy 1 take 1 promo it's also weekend promo, i won't ask question if it is done before it's annoying for some acting like mods (not you) thinking all don't read promo mechanics before asking. i doubt they will compensate if something goes wrong to what they say. even writing those bold letters thinking himself know it all.

[FirePhoenix]

atom100, on 20 May 2017 - 03:22 PM, said:

it would be nice if mods would clarify it,they excluded gatcha coupon in gatcha buy 1 take 1 promo. they don't usually included gatcha in this kind of promo. now if we use coupons and they didn't give us rebate will you compensate us.

There is no ambiguous, everything is clear in their term. "NO limit to what you can purchase " and "ANYTHING in the Cash Shop with CC during this event period". They clearly stated that this promo is quite special when include everything, especially gacha.
Therefore, any further clarification or confirmation is not necessary. However, a good customer service should still answer these question to make customer happier, ease their doubt.

[Esbern]

ummm... i have a question, is this only for the 1st item that u buy(only rebate for 1 item)? or multiple number of items are okay, since there are no limits.
my english level is too low to understand about the promo description, the way they type the event description, made me confused the more i read.
please kindly answer my question....

[TheFairy]

I have a question:

I just purchased 50kcc and bought cc items also worth 50k May 20 . But i cant login on the game during weekdays. Only on saturdays. Can I still receive the DNP ? It says the DNP will be credited on May 23.. can I get it on saturday May 27?

[Xenocho]

TheFairy, on 20 May 2017 - 11:17 PM, said:

I have a question:

I just purchased 50kcc and bought cc items also worth 50k May 20 . But i cant login on the game during weekdays. Only on saturdays. Can I still receive the DNP ? It says the DNP will be credited on May 23.. can I get it on saturday May 27?

DNP is credited automatically into the account. No need to manually get it

[CCHelper]

Hi all!

To clarify your doubts, yes, any purchasable item from cash shop is eligible for 100% DNP rebate during the event period.  

Now's the best time to shop away!

[atom100]

CCHelper, on 21 May 2017 - 02:52 AM, said:

Hi all!

To clarify your doubts, yes, any purchasable item from cash shop is eligible for 100% DNP rebate during the event period.  

Now's the best time to shop away!

Thank you for clarification.

[Lordghe]

Bumper, on 20 May 2017 - 06:10 PM, said:

There's a reason why this kind of "promo" is done on the weekends.
Just an excuse to not give a d*mn about queries since it's not their working days.
Mods can't do sh*t without confirmation from CC.

if you dont get your rebate after the event

you can always file a ticket at CC messenger and you have the right to ask for your rebate

that simple you dont have to complicate things

[atom100]

Lordghe, on 21 May 2017 - 06:05 AM, said:

if you dont get your rebate after the event

you can always file a ticket at CC messenger and you have the right to ask for your rebate

that simple you dont have to complicate things

you should refrain using that kind of text it's really annoying. if you not ready to compensate just ignore the question and let the mods answer. telling us to file ticket do you think it's easy. we're talking real money here not some kind of freebie.

[Lordghe]

atom100, on 21 May 2017 - 06:18 AM, said:

you should refrain using that kind of text it's really annoying. if you not ready to compensate just ignore the question and let the mods answer. telling us to file ticket do you think it's easy. we're talking real money here not some kind of freebie.

im one of the milking cows here

i spend, i dont get completely what i paid for, i contact support for this case i file a ticket. simple

waiting for a mod to clarify is just failure of fully comprehending the promotion mechanics when its already as clear as the morning sky

dont worry im fully aware of their eff ups in the past where mechanics are not clear etc. but still

customer support is there for a reason right? rather than ranting here id better rant to the correct people