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Problems Verifying Account (Not Recieving Otp)


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#1 IchiExorz

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Posted 08 May 2018 - 09:16 PM

I made a topic about 5 days ago but for some reason it's not getting posted. So i'll try again.

I returned to Dragon Nest about a week ago. I linked my old account & everything seemed alright.
However I had to verify my account but it's only giving me the option to verify through phone with an OTP. However I'm not getting any text with an OTP. I checked my number multiple times and it's 100% correct.

I tried mailing support in the hope i would get a response but the response i got was a mail telling me to log on the site & check my Cherry Messenger. Sadly I can't access Cherry Messenger without verifying my account so I can't get any support that way.

My gear in game is also all gone so i tried to mail support again but since I can't log in on the site properly I can't check that response either.

Would it be possible to have my account verified through another way? Or could I get some proper support on the forum or through email?

This is literally my last hope to get any support.

#2 IchiExorz

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Posted 12 June 2018 - 07:06 PM

Bump. Anyone who can help me please?