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Character stuck at a weird location?


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#1 Purin

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Posted 23 August 2011 - 08:52 PM

If you're stuck at weird locations in the instanced dungeons (above a tree, in between walls, behind locked gates) that forces you to abort to town because there's nothing you can do, please try this instead:

Press Esc key, and click on 'Escape current location' at the menu selection.
This will 'reset' your coordinates to a normal position in the dungeon map.

If you're stuck at a weird location in town, and both 'Escape current location' and re-login does not work, please send us more information so the Game Masters may move you out manually:

- Character IGN
- World
- Town and approximate location (describe in detail)
- How did you get stuck?
- Screenshot of your stuck character

Thank you!

#2 kawai28i

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Posted 23 August 2011 - 09:20 PM

Sir My character is stuck please help..

 

- iWanna

- Springwood (What do you mean World?)

- Somewhere in Prarie town.

- I go at a portal then it get disconnected because of the urgent maintenance then when the maintenance is finished, my character moved to that place T_T (Please help)

http://imageshack.us/photo/my-images/190/dn20110823205742tue.jpg/

- Cant attach the photo, can I just give the URL? Here (http://imageshack.us...3205742tue.jpg/)



#3 watershoot

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Posted 23 August 2011 - 09:25 PM

 

Hi, my character is stuck like this ; 

http://imageshack.us...42/dnstuck.png/

I tried to press the 'Return to Town' button but it is not working.

[color= rgb(0, 0, 255); ]IGN - LapTopGirl
World - SpringWood
Town - Prairie Town
After maintenace, log in and is stuck[/color]



#4 kawai28i

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Posted 23 August 2011 - 09:33 PM

Me too and at that exact location too Posted Image

Please help us!



#5 Hekate

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Posted 24 August 2011 - 12:12 AM

IGN - Keyblade

World - Springwood

Town - Prairie Town

Log in and is stuck

http://img856.images...24005252wed.jpg

Thank you



#6 kunming89

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Posted 24 August 2011 - 01:27 AM

Hi, my character is stuck

 

[color= rgb(0, 0, 255);]IGN - iTears
World - SpringWood
Town - on quest
After disconnect when try to login it prompt me that connection to database dropped[/color]



#7 stupidkuku

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Posted 24 August 2011 - 09:06 AM

Hi I tried the 'escape from current location and it doesn't work.

- Character IGN: XiaoSeph
- World: SpringWood
- Town and approximate location: Was at Prairie Town and game hanged when I tried to go through the portal. Then realized there was an urgent server restart.
- How did you get stuck? : After maintenance, logged in and got stuck
- Screenshot of your stuck character:

Posted Image



#8 GreenTea

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Posted 24 August 2011 - 11:28 AM

kunming89, on 2011-08-24 01:27:40, said:

Hi, my character is stuck

 

[color= rgb(0, 0, 255);]IGN - iTears
World - SpringWood
Town - on quest
After disconnect when try to login it prompt me that connection to database dropped[/color]

Please try to connect to server again, if the error persist please inform us over here =)



#9 jj6508

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Posted 24 August 2011 - 11:53 AM

IGN : xAbandoned 
World : SpringWood
Town : Praire Town ( In some unknown mountain or hill )
How I got stuck : After I logged out in Praire Town, my screen hanged so I logged out, but after that connection to database dropped and this morning when I login this happened.

SS : Same as stupidkuku.

Thanks alot. 



#10 GreenTea

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Posted 24 August 2011 - 12:28 PM

jj6508, on 2011-08-24 11:53:06, said:

IGN : xAbandoned 
World : SpringWood
Town : Praire Town ( In some unknown mountain or hill )
How I got stuck : After I logged out in Praire Town, my screen hanged so I logged out, but after that connection to database dropped and this morning when I login this happened.

SS : Same as stupidkuku.

Thanks alot. 

Hi jj6508

It would best to provide your own character screenshot. Thanks



#11 jj6508

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Posted 24 August 2011 - 12:41 PM

SS Link : http://imageshack.us...4114832wed.jpg/

Thanks alot.



#12 sakaikl

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Posted 24 August 2011 - 01:49 PM

IGN : SakaiKL
World : SpringWood
Town : Praire Town 
How I got stuck : Logged out in Praire the night before, logon today at this location. No idea how i got there.

 

Posted Image



#13 EightHearts

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Posted 24 August 2011 - 02:05 PM

My situation is abit different but I think it still counts as being 'stuck in town', I cant leave calderock village. Everytime I try to enter cristal stream, I disconnect. I've been unable to play properly these few days because of this. Its really annoying.

 

Character IGN

Shiore, Discord

World

Springwood

Town and approximate location (describe in detail)

Calderock Village.

How did you get stuck?

No clue. Just disconnect when i try to leave town.

Screenshot of your stuck character

Posted Image

Posted Image

Posted Image

IiIm pretty sure im not the 

Its the exact same thing with my Paladin, Discord. I'm quite sure that I'm not the only one with this problem. I hope something can be done about this as soon as possible. I don't have 3 Lv16 characters yet =(



#14 GreenTea

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Posted 24 August 2011 - 05:43 PM

@Eighthearts

Are you able to enter Gray Ruins? Or it is only Cristal Stream ?

Where are you connecting from ?



#15 GreenTea

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Posted 24 August 2011 - 05:57 PM

  Players of the following IGN

 iWanna

LaptopGirl

Keyblade

XiaoSeph

xAbandoned

SakaiKL

 

We have helped to move your character to Calderock Village, please do a check. 

 

Thanks !



#16 EightHearts

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Posted 24 August 2011 - 06:27 PM

@GreenTea

I'm connecting from Singapore.

Posted Image

Posted Image

Posted Image



#17 GreenTea

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Posted 24 August 2011 - 07:01 PM

Ouch ! That kinda strange, all right, Eightheart, i will teleport both your character to Mana ridge / Paririe Town respectively, please try exit from the town, if is possible go Calderock again and try get out of it.

i will follow up with you about this.



#18 EightHearts

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Posted 24 August 2011 - 07:05 PM

Could you move both characters? thanks alot GreenTea =]



#19 GreenTea

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Posted 24 August 2011 - 07:14 PM

Yes i had move both xD



#20 ShioBelmont

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Posted 24 August 2011 - 07:29 PM

I'm not stuck in any particular site, only I can not go through any portal because itfreezes me the game, here is a video where you can see what I get.

 

http://www.youtube.c...h?v=ZyZsJFhGGpU