Jump to content


[Notice] "Login Error" issue


  • This topic is locked This topic is locked
106 replies to this topic

#1 Demick

Demick

    Moderator

  • Moderator
  • 476 posts
  • DN, Westwood

Posted 13 January 2012 - 07:02 PM

Hi All,

For Players who are facing the 'Login Error' upon trying to login, please double check if you have used the correct Login ID by going to this page https://exchange.cherrycredits.com/games/degames.aspx.

Below is a screenshot of the page you will be seeing and the circled + pointed Dragon Nest Login ID is the one you should be using to login to your game account.

Try changing your Dragon Nest Login ID if it doesn't work (do note that special characters are not allowed).

If after following the steps and you are still unable to login with your Dragon Nest Login ID, kindly contact the Cherry Messenger and provide them the Login ID which you are unable to login with.

Alternatively you may use your Cherrycredits ID (Email address) to login to the game.



#2 exter16

exter16

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 13 January 2012 - 08:17 PM

i tried this out changed my login ID

 

Stil not working i did send a ticket to cherry messenger how long wil it take to get reply on it ?

We all are missing the event because of this error.

 

Thnx



#3 exter16

exter16

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 13 January 2012 - 08:21 PM

Problem Fixed Use Your E-Mail Adress as ur Username to play !

 



#4 Demick

Demick

    Moderator

  • Moderator
  • 476 posts
  • DN, Westwood

Posted 13 January 2012 - 08:24 PM

@exter16, are you changing the default Login ID or the Dragon Nest Game Login ID pointed on the screenshot?



#5 Demick

Demick

    Moderator

  • Moderator
  • 476 posts
  • DN, Westwood

Posted 13 January 2012 - 10:11 PM

Please stop changing the Default Login ID as it will make no difference, its the Dragon Nest Login ID that matters.



#6 SCHOOLxRN

SCHOOLxRN

    Member

  • Members
  • PipPip
  • 49 posts

Posted 13 January 2012 - 10:50 PM

i already changed my dragon nest id but it still saying LOGIN ERROR



#7 Demick

Demick

    Moderator

  • Moderator
  • 476 posts
  • DN, Westwood

Posted 13 January 2012 - 10:57 PM

Hi SCHOOLxRN,

Please make sure that you are using your changed Dragon Nest ID(no special characters allowed) when you're trying to login, also make sure you are looking at the right CC ID.



#8 mangzzz

mangzzz

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 14 January 2012 - 07:49 PM

i used my email as username at first

so what should I do now ?



#9 mastergab03

mastergab03

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 14 January 2012 - 08:15 PM

IM SURE IM ENTERING THE RIGHT ID FOR DN WHY I CANT LOG IN...ALWAYS LOG IN ERROR



#10 Demick

Demick

    Moderator

  • Moderator
  • 476 posts
  • DN, Westwood

Posted 15 January 2012 - 11:12 PM

If all else fails, contact the Cherry Messenger for the right details.

Below is the link to the Cherry Messenger:

http:// https://exchange.cherrycredits.com/authorizeme.aspx?ReturnUrl=%2fMessenger%2fMessagelist.aspx

 



#11 t0shiyo

t0shiyo

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 17 January 2012 - 10:55 PM

sir me too, i cant login my  DN account. and my pin wont work. can you kindly reset email so we can use another to create new ones.



#12 jlyeForceS

jlyeForceS

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 18 January 2012 - 10:23 AM

Demick, i m sending this issue regarding account been lock behalf of my friend. Even he recieved the release code, the pin number seem to be wrong and he try reset the password of the account, given the temporary password from cherry credit is not working. Please check the problem asap thank you very much. I'm sorry if i post in the wrong section of the forum btw is my first time:)

My friend log in detail:

name (game):- miguel_k

email:- wai_kan84@hotmail.com

  



#13 TwistedPast

TwistedPast

    Member

  • Moderator
  • 570 posts
  • DN, Springwood

Posted 20 January 2012 - 07:28 PM

@jlyeForceS: i think it will be better if u inform ur fren to send an email to Cherry Gardener at gardener@cherrycredits.com instead... smile



#14 dazell

dazell

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 22 January 2012 - 01:04 PM

 

GM help me disconnect my char coz il stock in garden of time and space,, i cant relog in

 

IGN: IPerIPekto

SERVER: WESTWOOD

Phillippines



#15 expresso

expresso

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 01 February 2012 - 09:06 PM

GM help me, why i cannot login to DN SEA ?
while i login to DN SEA there writing login error

IGN : expresso

Server : WESTWOOD

please help me, thanks



#16 bioslec

bioslec

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 02 February 2012 - 12:15 AM

gm i need help.. i can't log in to my acc since yesterday. i have elemental lord lvl 40 w/ good sets it would be a waste of my money buying those cc if i can't use it. this is my first time experiencing this problem, where i can only log in until the char selection screen buy none of  my char is working. PLEASE FIX this problem.



#17 rumbleGod

rumbleGod

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 02 February 2012 - 10:47 AM

help I can't login my SM in holywood since last tuesday. I have another swordmaster in springwood and I decided to change server so I created another character in holywood but just last tuesday whenever I try to use my SM in holywood after choosing what channel to enter the game stops responding, I tried logging in several times but it's still no good, after several attempts I tried to login my other SM in springwood and I was able to enter the game without any problems but I still can't login my SM in Holywood. PLEASE FIX this problem



#18 avila2k10

avila2k10

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 05 February 2012 - 11:18 PM

plss i need help!!!!!

Sir. i lost my second password can i retrive?

IGN:1SHEMARY1 [Elemental Lord]

Server: Westwood

thnx a lot....

EMAIL: kingavila123@yahoo.com



#19 YANNEX21

YANNEX21

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 18 February 2012 - 12:26 PM

plss i need help!!!!!

Sir. i lost my second password can i retrive?

IGN: Acharanat1 (Mercenary)

Server: Holywood

thnx a lot....

EMAIL: khunpshun@ymail.com



#20 graceisonza

graceisonza

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 22 February 2012 - 09:59 PM

my problem is gm my account in dn is always log in error and if i log in cherry credits use my account also failed to log in  my dn charcter name mercenry5 then i create new account in dn i always saw my old account online name mercenry5  and what to do to retreive that my account