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Offline LemonT3a  
#1 Posted : Tuesday, December 18, 2018 6:59:29 PM(UTC)
LemonT3a

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Joined: 12/17/2018(UTC)
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Singapore
Location: singapore

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UserPostedImage

Dear Players,

We are aware of the disconnections that players are having over the past weekends, our technical team is working closely with the ISP to iron out the issue in the meantime.

We apologize for any inconvenience caused and we are giving a small compensation for the inconvenience.

We have credited the following compensation stated below to all accounts

- Crystal Points (10000) x5
- Crystal Points (1000) x2
- Fissive vortex x2
- Blessing Point Potion (500) x8
- Lebrium Points (100) x15
- Bloody Matador Rose x1
- Lapis x15
- High Grade Essence of Life x50

*Note
Compensation are credited per Account Basis.
Rewards are credited through Special Storage.


Thank you for your understanding and once again, we apologize for any inconvenience caused.

Edited by user Tuesday, December 18, 2018 7:28:55 PM(UTC)  | Reason: Not specified

Offline Disappointment  
#2 Posted : Tuesday, December 18, 2018 7:11:30 PM(UTC)
Disappointment

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Already posted in feedback, this is basically a joke.
Offline Disappointment  
#3 Posted : Tuesday, December 18, 2018 7:48:12 PM(UTC)
Disappointment

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Second part of the compensation is nice, doesn't really solve the fact that a lot of people weren't able to collect their jelly.

Personally wasn't able to collect the 200 jelly on 18 characters, you do the math.


Also giving all these things at once makes it kinda hard because I need the FDN ticket on different chars than the Lebrium and Lapis, but well.
Offline Tsu  
#4 Posted : Tuesday, December 18, 2018 7:59:46 PM(UTC)
Tsu

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Thank you for the compensation but I wasn't able to retrieve any of my Jelly yesterday. Also some players weren't able to do the cash event "Tis The Season Of Giving At Althea". I don't really care about the last one but I want my Jelly :'(

Offline Tachi  
#5 Posted : Tuesday, December 18, 2018 9:36:24 PM(UTC)
Tachi

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Yes please! Thank you for the compensation but please give us back the jelly!

Offline Terro  
#6 Posted : Wednesday, December 19, 2018 12:50:56 AM(UTC)
Terro

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Thanks for the compensation.
Pretty fast reaction when it comes to you guys, appreciated.
Anyway like previously said some additional jellies would be nice move in this situation.

Offline LemonT3a  
#7 Posted : Wednesday, December 19, 2018 4:03:35 PM(UTC)
LemonT3a

Rank: Newbie

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Joined: 12/17/2018(UTC)
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Singapore
Location: singapore

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Dear Players,


Re-issue of login rewards for 17 Dec has already been sent out. Kindly login and claim it before 23 Dec 2359HRS.(CET)

thanks 3 users thanked LemonT3a for this useful post.
Ahhnanas on 12/19/2018(UTC), Disappointment on 12/19/2018(UTC), Terro on 12/20/2018(UTC)
Offline Disappointment  
#8 Posted : Wednesday, December 19, 2018 7:09:05 PM(UTC)
Disappointment

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Thanks for re-issueing them, really appreciate it.

Offline Tachi  
#9 Posted : Thursday, December 20, 2018 12:33:45 AM(UTC)
Tachi

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Thank you very much UserPostedImageUserPostedImage​​​​​​​

Offline Amalon  
#10 Posted : Saturday, December 22, 2018 10:08:49 PM(UTC)
Amalon

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Macedonia
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Well since issue is still active and happen again. this little compersation is a joke!

http://i67.tinypic.com/2qup3kh.jpg
Offline Nagato  
#11 Posted : Saturday, December 22, 2018 10:46:08 PM(UTC)
Nagato

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Man
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UserPostedImage This is the 6th day that we having the logging-in problems,from time to time.Sometimes we cannot loggin-in for more than 6hrs as it was before 2days. And you are saying that the server have ISP problems,just after 2 Days!! UserPostedImage


Guys you are just AMAZING Team!




~Best regards


Corpse







Edited by user Saturday, December 22, 2018 10:51:02 PM(UTC)  | Reason: Not specified

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[Feedback]Compensation for Recent Disconnection Issue (Feedback and Suggestions)
by Disappointment 12/18/2018 7:00:50 PM(UTC)
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