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Offline BlueHydrangea  
#1 Posted : Wednesday, January 30, 2019 9:24:34 PM(UTC)
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Hello!




Rewards from the event Dragon Nest Steam New Year Promo 2019 have been delivered... Partially or not delivered at all.



I topped-up 203.000 DNP in my account, but I only received one reward (4x hearts, 1 hero weapon coupon) whereas some players topped-up 100.000 DNP and received nothing.



Terms and conditions were clear, for every 100k DNP topped-up we should have received 4x Hearts and 1x Hero weapon.





Terms and conditions did not mention any first-time top-up bonus, so also people who topped-up for the first time using the first top-up bonus should have been eligible for the event.





Did you have the same problem?





UserPostedImage​​​​​​​

thanks 1 user thanked BlueHydrangea for this useful post.
YamiKurama on 2/3/2019(UTC)
Offline Spawn22  
#2 Posted : Wednesday, January 30, 2019 9:32:48 PM(UTC)
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UserPostedImage




Hello,



I'm in the same situation, i topped-up 100k DNP in my account, using the first top-up bonus, and i didn't receive my rewardsUserPostedImageUserPostedImage.


However, there is no mention in the terms and conditions to the first top-up, so I must be eligible for the rewards.

Edited by user Wednesday, January 30, 2019 9:34:08 PM(UTC)  | Reason: Not specified

Offline xSario  
#3 Posted : Thursday, January 31, 2019 1:55:54 AM(UTC)
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Hello~




Yeah, me too. Top-up with the Limited Only (90k DNP) + 10k DNP and didn't receive the reward.


Offline BlueHydrangea  
#4 Posted : Friday, February 1, 2019 9:17:13 PM(UTC)
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It's funny how they made another fraudish event even though they haven't delivered all the rewards from the past one.



https://steamcommunity.c...tail/1746736646647019928




UserPostedImageUserPostedImageUserPostedImage​​​​​​​

thanks 1 user thanked BlueHydrangea for this useful post.
YamiKurama on 2/3/2019(UTC)
Offline YamiKurama  
#5 Posted : Sunday, February 3, 2019 10:03:11 PM(UTC)
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It's fun to see that nobody answered.

Nobody cares that people have spent money without receiving rewards??? Good job :D
Offline YamiKurama  
#6 Posted : Wednesday, February 6, 2019 6:50:40 PM(UTC)
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Wow! A great answer!! ​​​​​​​


It must be difficult read the forum or respond to user tickets



Really, really, REALLY a good job!
Offline BlueHydrangea  
#7 Posted : Wednesday, February 6, 2019 9:55:15 PM(UTC)
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This is so funny

Offline Spawn22  
#8 Posted : Wednesday, February 6, 2019 10:40:59 PM(UTC)
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....

Offline BlueHydrangea  
#9 Posted : Tuesday, February 12, 2019 5:34:48 PM(UTC)
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After 2 weeks I finally got my rewards.


Please, try to respect the 2 days stated in your messenger for a reply. Important issues can't be left in a corner for 2 weeks.


Thank you

Edited by user Wednesday, February 13, 2019 7:54:27 PM(UTC)  | Reason: Not specified

Offline Spawn22  
#10 Posted : Wednesday, February 13, 2019 8:07:42 PM(UTC)
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I am still waiting for my rewards, I haven't received a response on my ticket yet.


Ticket number: 396622

Offline BlueHydrangea  
#11 Posted : Thursday, February 14, 2019 9:00:05 PM(UTC)
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So it seems like someone hasn't received the rewards yet.


2 weeks already.


No words.

Edited by user Thursday, February 14, 2019 9:01:06 PM(UTC)  | Reason: Not specified

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