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Offline Mantou  
#1 Posted : Tuesday, December 18, 2018 7:52:19 PM(UTC)
Mantou

Rank: Administration

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Joined: 12/17/2018(UTC)
Posts: 101
Singapore

Was thanked: 9 time(s) in 6 post(s)
Ensure you have clicked on the link within the Reset Security PIN request email.


- All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders.


- Please be aware that some email providers may take some time to deliver your mail.



- Or alternatively, please try adding "windmill@cherrycredits.com" to your contacts or trusted senders list within your email client and send your request again.




If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:



- Cherry account's email address


- Date of birth (if not stated in your identification document)


- Image of your identification document (NRIC, passport, birth certificate, driver's license, student pass, etc.)


Our Cherry Gardeners will perform a manual reset for you upon successful account verification.

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