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Offline Mantou  
#1 Posted : Tuesday, December 18, 2018 7:52:19 PM(UTC)

Rank: Administration


Joined: 12/17/2018(UTC)
Posts: 108

Was thanked: 19 time(s) in 9 post(s)
Ensure you have clicked on the link within the Reset Security PIN request email.

- All automated emails are sent from Check your email account's Junk/Spam folders.

- Please be aware that some email providers may take some time to deliver your mail.

- Or alternatively, please try adding "" to your contacts or trusted senders list within your email client and send your request again.

If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

- Cherry account's email address

- Date of birth (if not stated in your identification document)

- Image of your identification document (NRIC, passport, birth certificate, driver's license, student pass, etc.)

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.

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