The Secret Q&A is used when performing a reset on the 6-digit Security PIN. If you have forgotten your Secret Q&A, you can reset it within Cherry Exchange.

1. Click on "Personal Info" within Cherry Exchange.
   
   
    
   
2. Click on "Change Secret Q&A".
   
   
   
   
3.  Enter your new Secret Question, Answer and click "Submit".
   
   
    
   
4. Enter your Date of Birth.
   
    
   
   
5. Enter your 6-digit Security PIN to confirm the reset.
   
   
   
   

All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders if you have yet to receive any.


If you have problems resetting your Secret Q&A, please submit a ticket on Cherry Messenger with the following information:

• Full Name
  
• Date of Birth
  
• Identification Number
  
• Country of Residence
  

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.