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Joined: 12/17/2018(UTC) Posts: 108  Was thanked: 19 time(s) in 9 post(s)
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The Secret Q&A is used when performing a reset on the 6-digit Security PIN. If you have forgotten your Secret Q&A, you can reset it within Cherry Exchange.
- Click on "Personal Info" within Cherry Exchange.

- Click on "Change Secret Q&A".

- Enter your new Secret Question, Answer and click "Submit".

- Enter your Date of Birth.

- Enter your 6-digit Security PIN to confirm the reset.

All automated emails are sent from windmill@cherrycredits.com. Check your email account's Junk/Spam folders if you have yet to receive any. If you have problems resetting your Secret Q&A, please submit a ticket on Cherry Messenger with the following information:
- Full Name
- Date of Birth
- Identification Number
- Country of Residence
Our Cherry Gardeners will perform a manual reset for you upon successful account verification. |
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